The player from Germany hasn't received his withdrawal. Despite the fact he has been previously vefiried, the support claims otherwise. The complaint was resolved as the casino paid out the player.
Vegadream Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €210
Vegadream Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 years ago
Translation
I wanted to pay out my money, I also verified all my data, so my address and ID card. Got an email that my verification is complete but as soon as I'm in the chat it says it has not been verified. I have all the emails, but they just postpone it to gamble away the money. Can you help
Automatic translation:
Public
Public
4 years ago
Hello migisam529,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Please, also forward the confirmation regarding successful verification.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
4 years ago
Thank you very much migisam529 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
4 years ago
Hello migisam529,
I'm Nick and I'll be assisting you from now on. I would like to ask Vegadream Casino to join us and help us resolve the player's issue.
