The player from Germany had alleged that Vegadream Casino offered bonuses and cashbacks, but didn't follow through with the promised offers. He expressed dissatisfaction with their customer service response. We asked for additional evidence to investigate his claims, such as complete gaming history or specific information about the bonus. However, the player did not respond to our requests for further information. Consequently, we were unable to investigate further and had to reject the complaint.
Vegadream Casino - Player is distressed about his experience in the casino.
Closed
Our verdict
Player stopped responding
Amount: €10,000
Vegadream Casino
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
2 years ago
Translation
HELLO EVERYONE. BEWARE of VEGADREAM CASINO...PLEASE DO NOT DEPOSIT A SINGLE CENT...THEY ENTICE YOU WITH BONUS AND CASHBACK OFFERS, BUT YOU GET NOTHING, ABSOLUTELY NOTHING FROM YOUR MONEY. YOU MIGHT AS WELL LITERALLY THROW YOUR MONEY OUT THE WINDOW. GAMES ARE MANIPULATED JUST LIKE AT WOOPWIN CASINO. IF YOU HAPPEN TO WIN, WHICH IS HIGHLY UNLIKELY, THEN THEY ONLY RIP OFF THE PLAYERS...EXTREME CAUTION IS ADVISED AT BOTH CASINOS. I SPEAK FROM EXPERIENCE...AND IF YOU COMPLAIN, THEIR ONLY RESPONSE IS...IT'S A GAME OF LUCK BLA BLA...HIGH STAKES...THEN YOU DEFINITELY GET NOTHING...STEER CLEAR OF THESE FRAUDSTERS...RATHER STICK TO THE 5 SECOND RULE...IT'S SAFER, LEGAL AND FAIR...
Automatic translation:
Public
Public
2 years ago
Dear swenj27,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegadream Casino.
Similar to your previous complaint with Woopwin Casino, we are unable to assist you based on the current description of events.
https://de.casino.guru/woopwin-casino-spieler-wirft-casino-spielmanipulation
If you wish us to look at the RTP of the casino we would need substantial evidence to review, such as your complete gaming history.
If you believe you are eligible for a bonus, you haven't received, please understand our options to help depend on the specific information about the bonus and how the offer was communicated to you.
If you have more information that would help our case, please forward it to me. My email is tomas@casino.guru
Best regards,
Tomas
Casino.Guru
