The player from Germany has been waiting 16 days for his withdrawal of €800, which initially faced a 'technical error' after approval. He has since attempted multiple payouts to different accounts, each met with issues and delays, leading to frustration with the casino's support options.
Vegadream Casino - Player faces delays with multiple withdrawal requests.
Opened
Current status
Waiting for player to reply
6d 23h 7m 21s
Vegadream Casino
Safety Index 6.8 Above averageCase summary
Discussion
Public
Public
18 hours ago
Translation
Good day,
On 07/27/2026 - 8:24 AM I requested a withdrawal of €800 to my credit card.
5 days later...
On 01/08/2026 - 00:26 AM I received an email stating that the payout request had been approved.
When I checked in the morning, the money was back in my player account.
Support told me there was a "technical error", however that may have occurred.
So on 08/01/2026 - 10:17 AM I requested another payout.
6 days later...
On 08/07/2026 at 11:03 AM I received an email stating that the payout to my credit card had failed and would not work, even though it had worked previously and otherwise.
It always works successfully.
Now the payment team has told me I should provide my bank account details for the payout.
On 08/07/2026 - 11:13 AM I requested my payout to my bank account and the payout has still not been processed.
Now it's been 5 days again...
In summary, I have now been waiting for my money for 16 (!) days!
It should also be mentioned that I had previously transferred €150 to my bank account for my first withdrawal. After four days, the casino cancelled the withdrawal, again due to a "technical error".
I was able to increase the €150 to €250 and then transferred the money to my credit card, and it arrived after four days. That worked, and otherwise, withdrawals/transactions to this credit card always work.
To reach support via live chat, you always have to wait at least 30-60 minutes.
The casino was recommended to me by the affiliate "Maximalbett" and fast payouts were promised.
Unfortunately, I don't notice any of that; it feels more like I'm being strung along.
I would be very grateful for your support!
VG
Automatic translation:
Public
Public
53 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
53 minutes ago
Dear Crownzen,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward me the communications between you and the casino customer support regarding the problems with your withdrawal requests to veronika.f@casino.guru? This will help us document your case more thoroughly.
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
