Vave Casino - Player’s winnings have been confiscated.

170000€ confiscated for no reason.

I want to report a serious problem I've had with Vave Casino, where a significant amount of my winnings has been confiscated without proper justification.

Here's what happened: I built up a balance of more than 170,000 EUR through legitimate play on the platform. When I requested a withdrawal, the process stalled. Days passed with no real explanation and no payout. Eventually, rather than paying me what I had won, Vave blocked my account entirely and informed me that the full 170,000 EUR was being confiscated due to "fraud."

When I asked what specifically I was being accused of, support did not point to any specific action, transaction, or evidence. Instead, they sent me their entire general anti-fraud policy — a full list of every possible fraud category they could invoke (collusion, chargebacks, bankruptcy non-disclosure, low-risk roulette betting, opposite betting, "other types of cheating," etc.) — without identifying which one supposedly applies to me, or why.

I asked again, directly, for them to specify exactly which clause I allegedly violated and what evidence supports it. I have received no specific answer — only the same generic policy document.

I did subsequently receive my game and transaction history after requesting it, and I am reviewing it for anything that might explain or contradict their fraud claim.

A few things stand out to me about how this has been handled:

If there really was a genuine, specific instance of fraud, Vave should be able to name it precisely — the exact rule, the exact transaction or pattern, and the evidence behind it. Sending me their entire policy document instead of a specific answer looks like an attempt to justify a decision after the fact, rather than a decision based on an actual identified violation.

The sequence is also telling: normal play, normal deposits, then days of withdrawal delay, then a full account block and blanket "fraud" accusation with zero specifics provided even after being asked directly, twice.

I'm hoping Casino Guru can step in to mediate. What I'm looking for is:

A specific identification of which fraud clause I allegedly violated, supported by actual evidence — not a copy of the general policy.

Payment of my 170,000 EUR, unless Vave can substantiate a genuine, specific violation.

I can provide the full correspondence with support, including the withdrawal delay, the account block/confiscation message, the generic anti-fraud policy they sent in response to my request for specifics, and my game/transaction history.

Important notice:

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Stay safe.

Dear veigeconv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello,

1. My account has been fully verified for a long time and they didn't ask for any document.
2. I have been playing in VAVE for almost 2 years. My account was blocked on July 1st (last week).
3. I only played slots to accumulate the winnings
4. I didn't use a bonus for it.

Let me know if I need to provide documents or anything that's needed.

Thank you very much in advance for trying to help.

Thank you for providing more details.

Could you please forward the emails from the casino regarding the accusations made against you? Please forward the original, uncropped email messages, not screenshots. My email address is jean.s@casino.guru.

I understand this may take time, so I appreciate your assistance.

Hello,

I just forwarded you all the emails I got from them. They haven't answered my emails anymore.

Hello,

I just forwarded you a couple new emails I just received from them yesterday. They just continue to make base-less accusations and even contradicting themselves like I pointed out. They talk about witholding my winnings only but they haven't even refunded the deposits which is crazy. This is a pure confiscation of money when I did nothing wrong, and they can't even point out the specific reasons because there are none. My gameplay was totally normal and I have the full gaming history to prove it.

Dear veigeconv,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear veigeconv,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vave Casino representative to join this conversation.

Dear Vave Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear all,

We would like to clarify that Vave Casino is not the developer of the games in question. We provide access to games supplied by licensed third-party providers and rely on the provider’s technical monitoring and reporting systems for the detection of irregular gameplay activity.

In this case, we received a fraud report from the game provider following a technical investigation into abnormal gameplay patterns detected across multiple accounts. Based on the provider’s findings, the winnings generated through the identified activity were determined to be invalid under the Anti-Fraud provisions of our Terms and Conditions, and the relevant balance adjustment was applied accordingly.

As the underlying investigation was conducted by the game provider and involves proprietary technical information and anti-fraud methodologies, we are neither in a position nor under an obligation to disclose the provider’s confidential evidence or internal systems.

The player has already been provided with our final position in writing, including the explanation that the account was identified as part of a wider pattern of irregular activity and that the decision to close the account and withhold the associated winnings was made following the provider’s investigation.

Our position remains unchanged, and no further reimbursement is due in this matter.

Best regards,

Vave Casino

Dear Vave Casino,

Thank you for your response. We understand that some technical information may be confidential and does not need to be published in the complaint thread. However, the confiscation cannot be assessed solely on the basis of an unsupported reference to a provider investigation.

Please send the following evidence to miroslava.d@casino.guru:

• the original or appropriately redacted provider report;
• the provider, games, affected period, and specific round IDs;
• a technical explanation of the mechanic allegedly abused;
• an explanation of what each row in the exported gameplay history represents;
• evidence showing why the recorded volume, overlapping activity, or outcomes could not arise through normal play;
• any evidence of automation, simultaneous sessions, linked accounts, coordinated activity, or other intentional conduct by the player;
• the Terms and Conditions version applicable at the time and the exact provision relied upon; and
• a balance breakdown separating the player’s deposit, legitimate winnings, and allegedly invalid winnings, including the reason the deposited funds were not returned.

Information concerning other players may be anonymized. We will treat confidential technical evidence accordingly.

Thank you.

Dear Mirka,

Please be informed that we have provided the relevant supporting evidence to you via email for your independent review.

Kindly review the attached documentation, and should you require any further clarification, please let us know.

Best regards,

Vave Casino

Dear Vave Casino,

I apologize, I made a mistake in the email address. Could you please send it to miroslava.d@casino.guru?

Thank you.

Dear Mirka,

We have now sent the supporting evidence to miroslava.d@casino.guru for your review.

Best regards,

Vave Casino

Dear Vave Casino,

I replied to your email with request for further evidence. Please check your inbox and provide the requested evidence at your convenience.

Thank you.

Dear Mirka,

Thank you for your message.

We have replied to your email and provided our response regarding the requested information. Please kindly refer to our email.

Best regards,

Vave Casino

Dear Vave Casino,

Please note your cooperation in providing supporting evidence as requested is needed for us to be able to conduct an independent evaluation of the issue. Please provide us with all of the data you are able to obtain from your system at the moment, and request the remaining ones from the provider.

We are extending the timer by 7 days. If the casino fails to provide sufficient cooperation in providing requested evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We have provided Mirka with all the supporting evidence available to us via email. This includes the player’s complete betting history from our system, as well as the official incident report previously issued by the game provider, which confirms and acknowledges the technical issue on the provider’s side.

We have explained that this is the full extent of the evidence and information that Vave Casino is able to obtain from our system at this time. The provider has officially acknowledged the incident and provided formal documentation confirming that the issue was caused by their system. Therefore, Vave Casino cannot provide additional technical evidence relating to the provider’s internal systems.

We have also clarified that if the player or any other party wishes to dispute the findings of the official provider incident report, such a dispute should be addressed directly with the provider, as Vave Casino was not responsible for the technical failure.

Additionally, we specifically requested that the betting history and all related information provided be treated as confidential and used strictly for the purposes of investigating the suspected fraud. This information should not be disclosed, distributed, or shared with any third parties beyond what is strictly necessary for the investigation.

We have therefore cooperated fully and provided all evidence currently available to us, including both our internal betting data and the official documentation from the provider confirming the incident.

Best regards,

Vave Casino

Well, it's pretty clear with this statement they have just admitted to an illegal procedure.

First of all remember they confiscated my account with two emails (they were previously attached in this thread) in which they accused me of fraudulent activity. Here, on this thread, when they were asked they alleged that the confiscation of my funds happened under their anti-fraud clause. Now, almost 3 weeks later, they state that: "the official incident report previously issued by the game provider, which confirms and acknowledges the technical issue on the provider’s side" and "The provider has officially acknowledged the incident and provided formal documentation confirming that the issue was caused by their system".

In conclusion, when they closed my account and denied paying me, they did so under a false accusation. It clearly constitutes an illegal witholding of money and a breach of contractual agreement.

Not only that, but later they state that: "Vave Casino was not responsible for the technical failure". The moment they state that the provider is at full responsability, their legal obligation becomes to pay me the winnings and claim that money back from the provider.

I would like to clarify that in any case, the alleged "technical failure" is completely non-existent. I played the games normally as my betting history shows. That's pretty obvious given they just can't share any supporting evidence. This is just a different excuse, just as the "fraud" accusation and the "irregular patterns" one. As you can see they fail to follow up on those accusations even when they were so quick to throw them out there.

I will also like to ask VAVE casino, if they consider that I should raise my dispute with the game provider, why didn't they tell me so until today and never sent me the game provider contact details?

Hopefully, Casinoguru team can help me receive my winnings, but if not at the very least I think I have a pretty straightforward legal case against VAVE given their own public statements.