Vave Casino - Player's winnings have been confiscated.

I played sometime with vave casino with some deposited LTC and won a relatively small amount and withdrawal was easy without any complaints, my problem started when I deposited 31+ litecoins and I hat the jackpot with resulting win of 131 litecoins and I requested a withdrawal, after a delay of many hours without a response for my withdrawal request I cancelled the withdrawal and requested withdrawal of 20 litecoins, after a delay of few hours I received an email from vave.com stating that I breached terms and conditions of a bonus of 10usd named wheel prize bonus which is the higher bet allowed is 5 USD they confiscated my winnings of about 13000 USD for a a bonus of 10usd given not more than 5 times collectively 50usd which when I wager it I have a withdrawal request of all my money which were allocated to the withdrawal cabinet and my balance shown zero with only bonus amount to wager, they took my money for this silly reason and their scamming actions work with high winnings only, beware guys with such scam sites never put your money unless you do a thorough investigations and read other reviews and complaints in sited like casino guru with many specialists in gambling industry, thank you for your understanding.

Raed A. from Iraq, 3rd of October 2025.

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Dear Archabald,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

1.5.     The maximum bet with an active casino bonus is 5 USDT or equivalent in cryptocurrency, unless stated otherwise in special terms for the bonus. Purchasing any game features, including but not limited to respins, will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Vave reserves the right to cancel the bonus and the associated winnings.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronika,

This casino never shown the bet history in their site apart from several last bets not more than 10, they prepared themselves for such problems and disputes, they are professionals in hiding evidences against them, will you do me a favour and ask them to give the bet archive, if no they never give such history to their clients in case it will be used against them, thank you for your effort and time.

By the way I never activated the bonus unless I request a withdrawal and my balance showing zero apart from funds allocated in withdrawal cabinet and never play bonus with my balance as I have previous problems of confiscated winnings with other casinos with vague terms and conditions for bonuses.

Sorry for inconvenience but I got the bet history of my winnings attached.

Also I remember that Belatra never opens the game for an account with active bonus, you can check for that.

Another point the casino never execute a bet more than 5 dollars for an active bonus it immediately gives an error, that's an evidence against them.

Thank you for your responses. I understand that the gaming history is not visible directly in your profile. To obtain your gaming history in Excel format, please contact the casino’s customer support via email. They will likely ask you to confirm your personal information before providing you with the document we need.

Please note that without this file, we won’t be able to verify whether there was an active bonus at the time you placed bets exceeding the $5 limit.

Hello Veronica,

Thank you for your help and time,

I got the gaming history in EXCEL format but I don't know how to attach the file to my message, will you please give me your email to send it directly to it, thank you again and waiting for your kind reply,

Raid A. from Iraq

Hello Veronica,

I got your email from previous responses and I sent the gaming history in EXCEL format for your kind checking and opinion.

By the way check bet number 3658

The game long neck fortune?.

Thank you for your email. I have reviewed the gaming history you provided. Unfortunately, we found multiple bets exceeding the €5 threshold, which is in breach of the casino’s terms. Therefore, the casino was correct in confiscating your winnings. Here are some examples of the bets that breach the maximum allowed limit:

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika