The player from Spain had successfully made a USDC deposit to Vave Casino, but the casino confirmed it was an error on their part and promised a refund. After providing his wallet address, he experienced over 36 hours of delays with only generic responses and no clear timeline or transaction details for the refund. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Vave Casino - Player's deposit refund is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,438 USDC
Vave Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
I made a USDC deposit via Ethereum (ERC20) from Binance to Vave Casino.
The transaction was completed successfully on the blockchain.
Vave support later confirmed that the deposit was erroneous on their side and that a refund would be processed.
They requested my wallet address, which I provided by email.
More than 36 hours have passed since my initial contact.
Despite multiple emails and chat conversations, I have only received generic responses.
No refund TXID, no case ID, and no clear timeframe have been provided.
The funds were never used for gambling.
I am requesting assistance to recover my funds.
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vave Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Could you please forward any relevant communication with the casino and your payment provider to attila.g@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Attila
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3 months ago
Dear PesetoRevienta,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
