Vave Casino - Player's deposit refund is delayed.

I made a USDC deposit via Ethereum (ERC20) from Binance to Vave Casino.

The transaction was completed successfully on the blockchain.

Vave support later confirmed that the deposit was erroneous on their side and that a refund would be processed.

They requested my wallet address, which I provided by email.

More than 36 hours have passed since my initial contact.

Despite multiple emails and chat conversations, I have only received generic responses.

No refund TXID, no case ID, and no clear timeframe have been provided.

The funds were never used for gambling.

I am requesting assistance to recover my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vave Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Could you please forward any relevant communication with the casino and your payment provider to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you. 

Best regards, 

Attila