Vave Casino - Player’s account has been closed without proper review.

Good afternoon,

I requested a withdrawal of funds, after which Vave required me to complete verification. I provided all the documents requested by Vave from their verification list. I sent all the required documents several times and also attempted to contact technical support multiple times, but I did not receive a single response. Zero responses were received from Vave.

I contacted the live support team as well, but they were useless, could not help, and did not know anything about my case.

I was given a two-week deadline to submit all documents. I will now provide screenshots with the dates and my messages showing that I submitted all verification documents within the required time frame. Nobody reviewed them, as if nobody even existed on the other side.

After two weeks, I received an email stating that my account had been closed because I allegedly failed to provide the requested documents within the specified time. However, this is completely false. I have proof, which I am attaching in the screenshots.

Kind regards.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the initial verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I successfully received my money, thank you very much, the complaint can be closed as successful, thanks to vave

Dear heroiks,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru