Vave Casino - Player's account has been closed and funds withheld.

I won the funds fairly while playing normally on Vave Casino. I completed KYC verification successfully and cooperated with all requests.

After a long delay, the casino only allowed me to withdraw less than $15 while withholding approximately $200 from my balance without a clear explanation and closed my account and for withdrawal was waiting more that a week also I had few bonuses that im eligible but never got it one of them around 0.00950000 BTC

I am requesting a full review of my case, a detailed transaction report, and the return of my remaining funds.

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Dear Theowner99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise whether your account is currently accessible?

Are you aware of opening multiple accounts at Vave Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Yes it was my friend who also created account.

My account totally close I can't open it

Thank you very much for your response. Is there a possibility that you have both accessed the casino from the same device? Additionally, have you used any shared payment methods?

No at all he have his own and mine separated

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Theowner99,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Vave Casino to join the conversation.

Dear Vave Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

Dear all,

We have provided the details regarding this complaint directly to Michal via email, including the relevant evidence supporting our decision.

Please refer to our email for the full information and attached documentation. Should you require any further clarification, we remain available to assist.

Best regards,

Vave Casino

Dear Theowner99,

I have been provided with evidence supporting the casino’s decision. Unfortunately, after gathering and carefully reviewing all relevant information and evidence, we have concluded that this complaint must be rejected as Unjustified due to a breach of the casino’s terms and conditions relating to multiple/duplicate accounts.

A fundamental principle within the online gambling industry is that each player must register, access, and operate exclusively through their own account and device. This requirement serves several important purposes, including maintaining the integrity of the operator’s security and verification procedures, preventing account sharing, and allowing the casino to reliably distinguish between individual users.

As an independent dispute resolution body, we have thoroughly reviewed all submitted information and evidence. Based on our assessment, the casino acted in accordance with its terms and conditions, as previously communicated to you by the casino team.

By registering your account, you agreed to comply with the casino’s rules and terms. As with all players, it is your responsibility to understand and adhere to these rules.

For the future I can only recommend that you familiarize yourself with and follow the applicable terms and conditions to help avoid similar situations in the future.

Should you encounter issues with this or any other casino in the future, please feel free to contact us, and we will try our best to assist within the scope of our capabilities.

Best regards,

Michal

Casino Guru