HomeComplaintsVave Casino - Player's account has been closed and funds withheld.

Vave Casino - Player's account has been closed and funds withheld.

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Current status

Waiting for Casino Guru to reply

6d 6h 33m 46s

Vave Casino
Safety Index 7.2 Above average

Case summary

The player from Sweden won funds on Vave Casino and completed the KYC verification but faced delays in withdrawal. The casino only permitted him to withdraw less than $15 while withholding approximately $200 and closed his account without clear explanation. He requests a full review, transaction report, and return of his remaining funds.

Public
Public
3 days ago

I won the funds fairly while playing normally on Vave Casino. I completed KYC verification successfully and cooperated with all requests.


After a long delay, the casino only allowed me to withdraw less than $15 while withholding approximately $200 from my balance without a clear explanation and closed my account and for withdrawal was waiting more that a week also I had few bonuses that im eligible but never got it one of them around 0.00950000 BTC


I am requesting a full review of my case, a detailed transaction report, and the return of my remaining funds.

Public
Public
19 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
19 hours ago

Dear Theowner99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise whether your account is currently accessible?

Are you aware of opening multiple accounts at Vave Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila


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Waiting for approval
17 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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