Vauhdikas Casino - Player’s winnings have been confiscated.

Dear Casinoguru,

I am submitting this complaint regarding Vauhdikas Casino and the confiscation of my legitimate winnings.

I created an account on February 27th using Zimpler as my payment method (deposit first, then complete account details). After making my first deposit of €100, the website displayed an "Error" message and I was unable to log into my account.

Assuming the deposit had failed due to the error, I attempted the process again. The second attempt appeared successful. However, the first deposit had actually gone through despite the error message. This resulted in me unintentionally depositing twice (€100 + €100).

This was clearly a technical/system issue on the casino’s side. I had no intention of depositing twice, and it makes no logical sense that I would intentionally deposit again immediately after the first attempt.

Although this was unfortunate, I accepted the situation and proceeded to play normally. After completing the wagering requirements, I had a balance of €3,774.

On February 28th, I requested a withdrawal of €1,500. On March 2nd, I was informed that my withdrawal had failed and that my entire winnings were confiscated due to Rule 5.13.

Rule 5.13 states that winnings can be confiscated if a player makes an additional deposit before fully wagering the previous deposit. However, in my case:

The second deposit was not intentional.

The duplicate deposit was caused by the casino’s system displaying an error.

I did not attempt to breach their terms of use.

I completed the wagering requirements.

The casino accepted both deposits and allowed me to play without warning.

It is unreasonable to apply Rule 5.13 in a situation caused by the casino’s own technical error. I did not attempt to exploit anything, and there was no bad intent.

Confiscating €3,774 under these circumstances is unfair and disproportionate.

I am attaching:

The email from the casino referencing Rule 5.13

A screenshot of the rule

A screenshot of my account and transaction history

I respectfully request that Casinoguru investigate this matter and assist in recovering my legitimate winnings.

Thank you for your assistance.

Kind regards,

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus? If possible, could you please attach a screenshot of your bonus history?
• Could you please forward your whole communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila