The player from Nigeria had deposited 10,000 Naira and increased it to 600,000 Naira with the casino. However, when he attempted to withdraw, he was asked to pay 45,000 Naira, which raised doubts about the legitimacy of the operation. The Complaints Team requested evidence of communication with the casino to investigate the issue further. Due to the player's lack of response to inquiries and reminders, the complaint was closed for the moment. The player could reopen the complaint if he chose to resume communication.
Valor Casino - Player is concerned about withdrawal fee legitimacy.
Closed
Our verdict
Player stopped responding
Amount: 500,000 ₦
Valor Casino
Safety Index:HighCase summary
Discussion
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1 month ago
I was introduced to the game by my online friend and open the URL links he sent to me I deposited 10,000 Naira in Nigeria currency I boost the money to 600,000 in Nigeria currency with the casino for some months, when I want to withdraw it I was ask to pay 45,000 Naira in Nigeria Currency before it can be credited to my account. Is it legit or fake
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with this website. I checked, and the fact that you already made a previous deposit raises legitimate concerns similar to those of scam casinos. https://casino.guru/guide/scam-casinos-warning I would advise against making further deposits if you already made previous ones.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share with me your communication with the casino regarding the need to deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here as evidence.
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear aywizzy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
