V.Vegas Casino - Player’s withdrawal has been delayed and canceled.

I was lucky enough to win €25,000 on May 30th. I had already verified my account beforehand and never had any problems with withdrawals. As of today, June 23rd, €20,000 has been paid out. The terms and conditions state a 14-day withdrawal period. Despite contacting support (live chat and email), the only response I received was to wait.

My withdrawal was cancelled today, which has extended the waiting time even further. According to support, it was a technical error.

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Dear Grml,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Looking at the screenshots, some withdrawals were cancelled, and some were already successful. Could you please clarify the date you requested the remaining 5000?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean