The player from Argentina is facing a problem with a delayed deposit of ARS 250,000 made into the casino, which has not appeared in his account after 24 hours. He is frustrated with the lack of communication from support and is demanding a refund to his Mercado Pago account rather than a late credit to his game balance.
V.Vegas Casino - Player's deposit is delayed.
Opened
Current status
Waiting for casino to reply
6d 15h 52m 13s
V.Vegas Casino
Safety Index:Very highCase summary
Discussion
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5 days ago
Translation
Yesterday, I made a deposit of ARS 250,000 in good faith, motivated by the excellent 9.8 rating this casino has on its platform. My intention was to use the funds immediately; however, 24 hours have passed and the balance is not showing up in my account, nor have I received any clear answers from support.
Clarification regarding mediation timelines: I am fully aware that CasinoGuru typically recommends a waiting period of 48 to 72 hours before formally intervening. However, I am filing this complaint now to establish an immediate precedent regarding the casino's breach of contract. The delay in processing a deposit via e-wallet is unacceptable and undermines the trust placed in the site.
Request: Due to this negative experience, I no longer have any interest in using the site. I demand a refund of my 250,000 ARS to my Mercado Pago account. I will not accept a late credit to my game balance, as the service was not provided in a timely manner.
I will contact you again within 48 to 72 hours to update you on the status of the case and request that the complaint be processed with all mediation powers if the money still does not appear.
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3 days ago
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3 days ago
Dear Martinluppo,
Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your deposit.
Thank you as well for sharing the payment receipt. According to the screenshot, I can see that a transfer of ARS 250,000 was made via Mercado Pago on May 7, 2026.
I would also like to mention that, in cases involving delayed deposits, we usually recommend waiting up to 30 days before considering the funds officially lost, as payment processing delays can sometimes occur between payment providers and casinos. At this stage, it is not yet clear whether the issue was caused directly by the casino or by a third-party payment processing delay.
In order for us to better understand the situation and assist you further, could you please clarify a few additional details?
- Have you already contacted the casino support regarding this issue? If yes, what was their latest response?
- Is the deposit currently marked as "pending," "failed," or does it not appear at all in your casino account?
- Have you successfully deposited or withdrawn with this casino in the past using the same payment method?
You may also forward any relevant communication with the casino, screenshots, or additional documents directly to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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3 days ago
TranslationDear Petronela,
Thank you so much for your help. Regarding your questions, here is the requested information:
Support Contact: I have contacted customer service on several occasions. Their last response was that the deposit "has not been recorded" and they keep asking me to "check with my bank," even though I have already provided them with the official receipt.
Transaction status: The deposit appears in my casino transaction history as "failed";
Previous successful deposits: Yes, and I have a very important update on this. After the 250,000 ARS deposit failed, I made a test deposit of 50,000 ARS using the same Mercado Pago account and the same method. This second deposit was credited instantly.
Crucial point: The fact that the 50,000 ARS deposit worked perfectly proves that my bank is NOT the problem and that the payment channel is active. The casino is specifically holding the 250,000 ARS transaction.
I have already sent the bank statement and a comparison between the successful and missing deposits to your email address. I do not want the funds credited to the casino; due to this experience and the lack of support, I request a full refund to my original payment method.
Sincerely, Martinluppo
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2 days ago
Dear Martinluppo
Sorry to hear you faced issues
According to our log, you attempted to make at least 9 deposit transactions in the disputed amount, can you please clarify the ID of the transaction you are referring to?
Regards
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2 days ago
Dear Martinluppo
The ticket to the external PSP was created. It may take some time, we will update you accordingly when the response gets received.
Regards
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2 days ago
TranslationThat's exactly what I asked for from day one. It's frustrating to have wasted four days reading excuses and blaming my bank, when the solution was as simple as escalating the ticket to the technical support provider from the start.
As I mentioned, I have the receipts and the transaction ID confirming that the money left my account. I hope the process with the external provider is faster than your chat support and that the refund to my Mercado Pago CVU is processed as soon as possible. I await confirmation of the refund.
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8 hours ago
Hi Martinluppo,
Thank you for the update and for clarifying the situation further.
I understand your frustration, especially considering that you had already provided the payment confirmation and that another deposit using the same payment method was processed successfully. I can see why this raised concerns from your side regarding the handling of the specific transaction.
At this stage, however, it appears that the casino has now escalated the matter to the external payment service provider for investigation, which is an important step in resolving delayed or failed deposit issues of this type. Unfortunately, investigations involving PSPs can sometimes take additional time before the funds are either credited or returned.
For now, I would recommend allowing the casino and the payment provider some additional time to complete the investigation and provide an official outcome regarding the disputed transaction.
Dear Vulkan Vegas Casino,
Thank you for escalating the matter to the external PSP. Could you please keep both the player and us updated regarding any progress, estimated processing time, or confirmation whether the disputed funds will be refunded or credited?
Thank you in advance for your cooperation.
