HomeComplaintsV.Vegas Casino - Player's deposit has been delayed.

V.Vegas Casino - Player's deposit has been delayed.

Closed
Our verdict

Other

Amount: 750 INR

V.Vegas Casino
Safety Index 9.8 Very high

Case summary

The player from India encountered problems with depositing funds to his Vulkan Vegas account, as both his deposits of 750 and 830 INR had not been credited to his casino wallet. The complaint was resolved after it was confirmed that the disputed deposit of 830 INR was eventually credited to his casino account and had already been played. The casino confirmed there was no remaining real money balance on his account, which had been closed following his own request. The complaint was closed as there were no outstanding funds or unresolved issues related to the deposit.

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3 weeks ago

Sir I had deposited two times which was of 750 and 830 inr in the interval of one days and neither of which has been credited to my casino wallet at vulkan vegas.

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3 weeks ago

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Stay safe.

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3 weeks ago

Dear Bolbam,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience.

If your deposit has never been credited to your casino account, I would recommend to contact your payment provider. They need to investigate the issue. However, please understand that it’s a complicated process that could take approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

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3 weeks ago

Casino.guru how to contact payment provider? I don't understand at the time of payment only the payment wallet address or bank account is provided. Once paid bank will simply tell you this transaction has been successfully executed.

As for contacting the payment provider I am a costermer not a merchant. So I don't have acess to that.

I could only report that this was a fraud call.which v.vegas is

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3 weeks ago

Guru It's 830

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3 weeks ago

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3 weeks ago

Dear Bolbam

Please kindly specify the disputed transaction ID/IDs

Also, please confirm, your dispute is regarding ~$8


Thank yo ufor cooperation


Kind regards

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3 weeks ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 weeks ago

Sir could you please tell me , if will receive this deposit or not.


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3 weeks ago

Sir Will I get this money on casino wallet or not , can you please tell me please sir

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2 weeks ago

Guru I don't want this deposit I just want my account to get terminated from this scam sight but there is no reply for my request to close my account permanently in email. Which I have sent several of them to the address( v.suport )provided by the bot from the chat.

There withdrawal takes 2weeks to get clear and everything is messed up slots lages and never ever pays specially pragmatic is made only pay 10x .

What is it that ,makes it's safety index so dam high on casino guru is a Mistry for me.

After squeezing everything from costumer can't even provide better gateway for upi deposit.

It's been more than a week trying to find out what happened to the deposit that I made on 15june.

Neither the case gets unresolved nor any update is given.

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2 weeks ago

Account blocked

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2 weeks ago

From the payment details that you posted, could you please explain who is Mr Sabarish M? Could you please explain why depositing to Mr Sabarish is depositing to your casino account?

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2 weeks ago

Boss for upi deposit method those are the steps to recode.

Mostly casino uses small individual vendor like these and whenever the payment is made but the merchant fails to pay provider, support could track an order through UTR no

And will help retrieve it with few minutes or hr.

But v.vegas support is so slag they hate to work and refuse to help. All they could offer is AI .There are no agent on chat or help on there email is unattended.

Guru I don't care for this deposit my account have been locked for which I am very thankful to you.

If you want future proof of deposit I am happy to send you video but unfortunately it is not supported.

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2 weeks ago

this 750 was also having same issue but they deposited this on my casino wallet after i reported my problem to you. Guru I am not making any fuss for no reason. And don't enjoy wasting your time for 830 inr.hope you believe me

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2 weeks ago

Dear Bolbam

Please let us know if we may help you with anything else.


Kind regards

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2 weeks ago

If have received my deposit of 830 inr I would like to play.

But v.vegas my account is locked it might be because I may be causing too much irritation to the house but its gets frustrating losing each and every time and feat deposit from upi is causing problem every now and then.

This might be my fifth or sixth compain about deposit to casino guru feels like going to a tap.

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2 weeks ago

If I have 830 inr on my casino wallet could you please let me continue playing on your site

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2 weeks ago

Dear Bolbam

Can we clarify, who informed you about the money on your account?


Regards

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2 weeks ago

Because this complain was about the deposit which I haven't received since 15th of June.

830inr for which you had asked me transaction ID previously. Please do check

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2 weeks ago

Hello,

Please log in to your account.

Please mind, all further deposits are limited, the account will be blocked upon your request above.


Regards

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2 weeks ago

Si please let my account work normally.sir I got frustrated because continues ly losing 4 deposit .I ran into this problem while deposit through upi.

I would like to deposit and take bonuses otherwise my account will look like zombi.

And it's not good

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2 weeks ago

Hello,

Since the money was credited and played out, there is no real money balance on player's account - the casino blocks the player upon their request.


Kind regards

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1 week ago

Sir because I got twited for a second and was not able to think straight. What really could have been my problem actually i was been playing on your sight for some many times on your casino.

Sir would you not bare any misunderstanding for the sake of what ever bad good old days.

And please give me a second chance .and let me able withdrawal and deposit as normal and continue 2 advance as normal.

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1 week ago

Sir if I made you think I was acting cringe and was wishing to end my journey on your site.

Sir I am extreemly sorry I was just at my low and couldn't make it out if gambling was made this way

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1 week ago

Sir please access me just 2 grant. That supposing if I would have my account just if it was as normal as to those of everybody.

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1 week ago

Sir I may have caused you irritation via wrightng unrelivent mishaves or occurrences. 4 which I wish for your knowledgeable forgiveness as you may know mistakes are often made by people those smaller than usually oneself

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1 week ago

Dear Bolbam,

Based on the information provided during the complaint, the disputed deposit was eventually credited to your casino account and has already been played. The casino has also confirmed that there is no remaining real money balance on your account.

Regarding your account status, it was closed following your own request. Whether the casino decides to reopen the account afterward is at its sole discretion, and we cannot require them to reverse an account closure requested by the player.

As the missing deposit has been credited and there are no outstanding funds remaining on the account, we will now close this complaint.

Best regards,

Jean

Casino.Guru

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