BVBet Casino - Player's withdrawal is delayed due to document issues.

I played the casinos welcome offer and won. They requested documents which I have given and after I send them, they decline it and say I need to send the same thing which I have.

I have requested a step by step where to find the needed document because the do not take any of my documents for it but they only send the same text and don't help at all.

In the emails they tell me to contact chat if I need help and in chat they say that they are not able to help me and please contact by email.

I have been now trying to give them the needed document for almost 4 months.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hi, I was meant to add them when I made this complaint but I accidentally pressed enter and it sent this one.

Can I add them here without them being public? I was meant to add the emails and document there.

Thank you for your response. You can send all relevant documents and communication to my email at attila.g@casino.guru.

Thank you in advance for your reply.