Need 4 Spins Casino - Player's withdrawal has been delayed for six weeks.

I won £500 21/6/26 sent over 100 emails to them keep getting same reply back sent over all documentation needed and thy are still waiting to get it reviewed it's terrible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Which documents have you submitted to the casino for account verification so far? Have any of them been reviewed and approved by the relevant department?
• Which documents were you most recently asked to submit, and when exactly did you submit them?
• When was the last time the casino communicated with you regarding your verification or the payout of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Sorry they have still got them witheld I've sent passport documentation proof off address 102emails to them this has been since june

Need4spins22.com emails are now coming back as address not found they have completely ceased communication,my bank as raised a dispute against them as sculpt solutions

Thank you for your responses. Have you requested a chargeback through your bank? If so, which deposits or transactions are covered by the dispute, and what reason did you provide to your bank for requesting the chargeback?