Whackaus Casino - Player's winnings were confiscated.

I have requested my 5000 with bro. They have told me inconsistently that and contradictory that my bedding was suspicious. I deposited $30 and got it up to 5001st. They said that to read submit my deposit my withdrawal after 12:01 am which I did as requested then they told me rejected suspicious. Then they told me that there was nothing suspicious about my account activity no inconsistency and no irregularities and still refusing to pay me my money I formally requested it. I told him I was gonna report them etc. Etc. I’ll attach screenshots. My account is in my name my bank account that I made the payment is in my name. All the details are correct correct and corresponding with my account with the pokies and my bank account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika