The player from Australia deposited $21 at Yellow Bat Casino and won two jackpots totaling $6,300. Upon attempting to withdraw, he faced partial payments amounting to $2,100 and was informed that due to his initial deposit, he would lose $4,200 of his winnings. He claims this is a violation of the casino's terms and conditions.
YellowBat Casino - Player's jackpot winnings are being confiscated.
Opened
Current status
Waiting for player to reply
5d 13h 11m 32s
YellowBat Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
3 days ago
I deposited 21 dollars with yellow bat casino and never attached any bonus or promotion but to freplay with my own money ..I played a game on yellow bat to find myself winning a royal jackpot of 1500 dollars and also winning a grand jackpot of 4500dollars..
The problem starts when i submiited withdraw since I got the massive jackpots and not 1 but 2 jackpots ..I submitted 6300 and yellow bat put immediately complete transactions to receive 14hours later in part payments adding to 2100..
I disputed the rrasanction with chat line and they are saying that due to my deposit I loose the 4200 and thats wrong .can u pls get back to me and try to get my jackpot winnings cos thay are violating all regulations and not following code of conduct and disrespecting terms and conditions they cant even supply me..
Public
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yesterday
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Public
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yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Can you see both of your jackpot winnings recorded in your gaming history?
- Could you please forward me the communication between you and the casino’s customer support informing you about the confiscation of your winnings?
- Have you received any withdrawals from this casino so far?
- Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
