W88 Casino - Player accuses Casino W88 of unfair terms.

Hi,

i have a dispute with this Casino W88. I had played here for years and stopped playing years ago because i started to suspect something is wrong with their dubious promotion offers and also their softwares for slots. Yesterday i received an email from them in which they offered me 20 freespins with a wagering of 5x.

Thus i logged into the casino website and played a slot game and won MYR916 within the 20 free spin given to me. Later in order to continue playing and meet the wagering requirement i had to make a deposit of MYR 10. Yet when i opened the game it shows only my MYR 10 instead of the winnings + deposit amounting to MYR 916+ MYR 10= 926.

I opened the live chat and asked the agent why this so. She said her casino has it's own T&C which is only verbal but not written which says players have to make the turn over with their own money to make the turn over. I disputed this with the agent but she this their T&C . The turnover is huge sum MYR916 X 5= MYR 4600. How to meet that requirement and that too with my own money ? This absolutely a cheating case. I want your help in this matter to dispute with them about their ridiculous T&C and also blacklist them. I had attach my chats , game screen shot and also their malicious email.

Thank you for the help you are about to take into your hand. I really appreciate it.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether the winnings from the free spins are still available in your account?
• Have you deposited any real money funds to activate the promotion?
• Could you please attach the communication in which customer support requested that you deposit the additional 10 MYR?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

the winnings from the free spins are not displayed in my main account page but instead they let it stuck on the game interface at the top part as shown in the screenshots i have send. When i queried about why i cannot see the balance in my main account they said i must make deposit of at least MYR 10. The agent name is Lottie and i didn't take any screenshot of that chat because i thought all is fine and also it was a short chat only. Later after deposit i went back to start the game but it shows only credit balance MYR 10 only instead of the of MY 10+916= 926. I was shocked and immediately open live cat. An agent by the name Beatrix told me that i must use my own money to wager MYR 4600 to get my winnings. I disputed this matter but she she insisted that i must use my own money to do the turnover.I realized that the casino is trying to scam me so i told her to refund my deposit which she says they don't refund but told to play some other games and try win some money. I asked for the T&C which says i must deposit my own money to wager for she said they don't have a written one but only as a verbal method. This Casino has gone all out to scam people by all means. My rough estimation is at a deposit of MYR 600-800 is needed to meet a wagering of MYR 4600 with 90% chance of losing all. This is a super cunning method used by this casino to rob people. My utter regret is the fact that i had lost a lot of my own money in this casino and although i quit years back due to lack transparency and kind feeling being cheated and i blocked them, they somehow find a way to give phone calls and send me Whatsapp messages and emails to keep pestering me to come back and play again. I had attached some screenshots of the chats you wanted and also of the slot game interface where winnings at the top part and deposit at down are shown.

Hi, it is not resolved and i am waiting for a reply from you. Thank you.

Hi , i am sorry about the error where i said the winning amount is MYR 916 but it is correctly shown as MYR 921.42.Thank you.

Thank you for your response. Could you please attach a link to the casino in question? Additionally, could you please advise whether you deposited any real money funds prior to receiving the free spins?

I look forward to your reply.

Hi Attila,

thank you for the reply. here is the url

https://www.w88cric.com/Casino/?provider=all

Prior to receiving the free spins i did not deposit any money. I stopped playing in that casino years back cannot remember exactly when was it. Thank you.

Thank you for the clarification. Could you please provide the exact terms and conditions of the 20 Free Spins promotion, as they were presented to you when you received the offer? Additionally, could you please also confirm whether the 5x wagering requirement was supposed to apply to your MYR 10 deposit or to the full MYR 921.42 in winnings from the free spins?

Thank you in advance.

Best regards,

Attila