UnlimLuck Casino - Player’s withdrawal is delayed due to document rejection.

Good afternoon, I've been trying to validate my account and withdraw funds since April 17 and I can't. I've sent 4 different proofs of address and they won't accept them. I've sent 4 different proofs of address and they won't accept any of them. It's a disgrace.

I hope you can help me with this.

They don't validate documents at all and I've sent them all the proofs of address I can. It's a disgrace!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which of your documents have not yet been approved by the casino during the KYC process?
• Which documents have you submitted to the casino as proof of address so far? Were these documents provided in the correct format, and do they contain all the necessary information confirming the address entered in your casino profile?
• Has the casino customer support explained why your documents could not be approved during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika