UnlimLuck Casino - Player’s bonus is not activating.

got the bonus this morning I was playing for 5 hours ! Won double my deposit and the bonus never activated and me ver completed the wagering which was supposed to despite the fact I was paying for 5 hours. Bonus still showing £0 on the wagering!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you checked which games are allowed to play while this bonus is active?
• Have you ensured that you did not exceed the maximum allowed bet while playing with the active bonus?
• Have you experienced any issues with bonuses at this casino before?
• Have you contacted customer support after noticing that the bonus wagering is not progressing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi

i I have checked all that the bonus was the Saturday reload bonus

I said to the casino

The bonus didn’t activate while I was playing. I lost my money because of a technical issue. Please review my play log and compensate me."

for some weird reason I can’t check my bets history they saying that is temporarily unavailable but has been weeks . I have contacted them but very unhelpful and I had problems with this casino before

the saying that I cancelled the bonus then they told me I tried to make a withdrawal before I wagered the bonus . I never done any of these .

Thank you for your responses. Could you please send me screenshots from your bonus history as well?

it won’t show anything in the bonus section. For some weird reason I can’t see bets history or bonus history I spoke with the customer service which I believe all are AI as they saying the same things and they told me is temporary unavailable and that was a month ago . Even now I can’t see any history of my bets and bonuses.

So basically The bonus was successfully activated and visible in my account, however, while I was playing, the wagering progress never moved at all. I was playing eligible games within the bet limits, yet the wagering remained stuck at 0%. Because of this malfunction, I continued wagering with my own funds and ended up losing my balance.

Thank you for the updates. Before we can proceed, we need at least one piece of evidence confirming that the bonus was active at the moment you were playing and that you were playing eligible games not excluded by the system.

• Please ask the casino to send you your gaming history in Excel format. This should cover the period from when you activated the bonus until you lost your balance. Then forward it to me at veronika.f@casino.guru.

I sent you an email with the screenshot I already provided that I was playing active games as I clicked play games through the bonus . And the amount was £3.75 the maximum bet is £5

Hi Foteini83,

Thank you for your updates.

Please note that if any issue occurs with a bonus, it is important to contact the casino immediately rather than continuing to play. According to the information provided, the funds you lost were from regular gameplay using your own deposited money, not the bonus. Unfortunately, once money is lost in regular gameplay, we cannot intervene or provide compensation.

If the bonus did not work as intended, the correct approach would have been not to continue wagering until the casino resolved the issue. Continuing to play without the bonus active means any losses are considered part of regular play.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Best regards

Veronika