Unibet Casino UK - Player's account is closed and withdrawal is delayed.

They have blocked my account and have not allowed me to withdraw money for 5 days I won £5,150. I have spoken to my solicitor and we will take our case to court

Dear 9qnqybcycb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you blocked from withdrawing or unable to access your account?

Did you play casino games or bet on sports?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear 9qnqybcycb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I played casino games and then my account was frozen. They haven't fixed it yet. I contacted them and they will fix it this week It has been frozen since March 28th Yes, KYC is complete But I don't want to complain because that will take 8 weeks. Let's see if they fix it this week

Dear 9qnqybcycb, kindly let us know once there are any updates regarding your account.

Dear 9qnqybcycb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.