Tucan Casino - Player's account is closed and winnings confiscated.

Hello, I have already left two reviews, I could read them according to your review site, it is about Tucan Casino, I made an account with them, I made a deposit, I verified my account, I received confirmation from them that my account is fully verified, I made a deposit of €250, I won €1000, after two weeks of waiting I received an email from them that my withdrawal is canceled and that I will receive another email in which they will tell me the reason, the reason was that the country I come from is restricted and I am not allowed to play at their casino, Ok, I am not allowed to play at your casino, but once you verified my account and sent me confirmation that my account is fully verified, you should have seen there that I come from a country that is not accepted in your casino, that is, they did the thing, if it loses, it is perfect for us, we go like this, if it wins, we put it on when it gives a withdrawal that we have violated our terms and conditions and that it is no longer we give the money yesterday we only offer the deposit back they told me they will return my deposit in 14 days But I am interested in this because I have done a perfect check of my account I also received confirmation from them that my account is perfectly verified I mean they did nothing illegal I go on the premise that if you put money in and lose you lose everything legally and nicely but if you win you did something illegal and you loaded their terms and conditions and that's it It's a thing they confiscate all my money they have all the money I won She said she would send me a 14 day period my deposit of €250 to them and that's her problem normally they should have given me my winnings that I won and then close my account They also closed my account and stopped all my winnings This is not right This is illegal and it's called a scam Please help me and take action against

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Dear Marius17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account at Tucan Casino. I have reviewed the current Terms and Conditions of the casino and found the following clause:

3.1.2. You are not allowed to register on the Website and use our services if you are a resident of, or accessing the Website from, USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) and sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

To better understand the situation and assist you effectively, could you please provide answers to the following questions:

• When exactly did you create your account and make your deposit?
• Were you informed about your country’s restrictions during the account registration or verification process?
• Were you able to select Germany from the country list in the registration form?
• Can you confirm that you did not use a VPN to access the casino?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra