The player from Finland filed a formal complaint against TryBet for violations related to responsible gaming, consumer protection, and data protection rights. After requesting self-exclusion and a marketing ban due to a gambling addiction, the player received limited response or support, which led to continued play without protective measures. The player provided evidence communication attempts. The complaint was reviewed by the licensing authority, which found that the casino had acted according to its procedures, and that the earliest self-exclusion request predated the player's account, making verification and self-exclusion impossible. Consequently, the complaint was closed and rejected by the Complaints Team.
Trybet Casino - Player’s account has been closed with serious complaints.
Closed
Our verdict
Regulator: Casino was right
Amount: €1,900
Trybet Casino
Safety Index 7.6 Fresh casinoCase summary
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