Trybet Casino - Player’s account has been closed with serious complaints.

I hereby make a formal complaint about the activities of TryBet. The service is operated by Reactivaction Limited, which is regulated by the Isle of Man Gambling Supervision Commission under an OGRA license (valid from 06.04.2023 to 05.04.2028).

This complaint concerns serious violations of responsible gaming obligations, consumer protection, and data protection rights.

Proceedings:

On March 2026, I received a marketing message from you via text message.

Immediately after this, I sent you a message:

prohibiting all further marketing

requesting self-exclusion

stating that I am addicted to gambling and in a vulnerable position (medical certificate available)

Your negligence:

You didn't reply to my message.

You did not implement the marketing ban or self-blocking I requested.

You offered no support or guidance even though I shared my vulnerable situation.

Customer support was not available.

Consequences:

I ended up playing on your platform without any protective measures.

OGRA License Violations (Isle of Man):

Your license requires, among other things:

identifying and protecting vulnerable customers

immediate implementation of self-blocking solutions

Actively promoting responsible gaming

ensuring responsible marketing

Your actions clearly violate these obligations.

Violations of EU law:

Data protection and marketing

Directive 2002/58/EC (ePrivacy Directive):

Electronic marketing requires prior consent

Marketing must be stopped immediately upon request

Directive 2005/29/EC:

Aggressive marketing is prohibited.

Vulnerable consumers must be particularly protected

Violations of Finnish legislation:

According to the Lottery Act (1047/2001):

Gambling marketing is only permitted for operators licensed in Finland.

Marketing by foreign operators to Finland is prohibited.

Marketing must not be targeted at vulnerable individuals

The casino claims it didn't receive my email, it's easy to hide behind that because I have it in my possession: which I have also provided to them.

• video evidence from email (delivered to casino)

• screenshots

• original communication (email/message)

I am fully prepared to provide this evidence to regulators and, if necessary, present it in legal proceedings.

Their live chat doesn't work, customer service is poor, they blocked my email.

They only closed my account on April 7, 2026, even though in the email they said they did it on April 6, 2026

I haven't played since April 5, 2026.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Hubbabbubba,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding your experience with TryBet.

To better understand the situation and assist you effectively, could you please provide more information by answering the following questions?

• Did you receive any follow-up communication from TryBet after your initial request?
• Have you attempted to reach out to TryBet through any other channels (e.g., email, phone) after your initial message?
• Can you provide details of the marketing message you received (e.g., content, date received)?
• Have you made any transactions during this period?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra