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HomeComplaintsTrueLuck Casino - Player’s withdrawal is getting refunded.

TrueLuck Casino - Player’s withdrawal is getting refunded.

Opened
Current status

Waiting for Casino Guru to reply

6d 18h 36m 2s

TrueLuck Casino
Safety Index:Very low

Case summary

The player from the Netherlands faces repeated failed withdrawal requests despite being verified and not using bonuses or free spins. He is unable to access his winnings.

Public
Public
2 days ago

Withdrawal gets refunded over and over.


impossible to withdrawal my winnings, already verified. No use of bonuses or free spins.

Public
Public
yesterday

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Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrueLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you previously successfully withdrawn winnings from this online casino?
  • Have you contacted casino support and asked for assistance with the payouts? What responses have you received?
  • Has the casino offered any alternative payment method for you to use?
  • Could you please share with me your communication with the casino regarding the issue so we may review it? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Edited by a Casino Guru admin
Waiting for approval
Waiting for approval
5 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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