TrueLuck Casino - Player’s winnings haven’t been received yet.

hi

the problem is serious

they make up stories to delay the payments

look at the screenshot below

the payment provider needs to give them information about a deposit .. but thats bullshit

that depüosit never took place

i read other reviews on trustpiulot

they scam the people in the same way

they want you to wait and lose your money again

i need serious help

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Dear adampuper,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

no thats not the case ...

they dont even let me verify my account as you can see in the screenshot .. they tell me they have to process a deposit before they can withdraw ... that makes no sense

please read my text properly

and dont answer like that, because it has nothing to to with verification or something like taht .. they just dont let me hit the withdraw button

thats the biggest **** ive ever read

hi attila its also intresting for you .. when you read the reviews on trustpilot many people have the same problem .. they just refuse wo withdraw ...

the story is always the same .. they cant withdraw until the deposit you made is booked on their bank account .. just fake sotires

Dear adampuper,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

hi adam, unfortunately nothing happend so far.. they are still using template chat messages and emails and do not withdraw my money .... as you can see at trustpilot.com in the meantime 20 more people rated them with 1 star and are waiting for their withdrawls ... its just a scam ...

imean you already rated this casino with a security indoex of 1 out of 10 and surely its the right decision ..

Hello adampuper,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear adampuper, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila G.

always the same stupid answers ... they never do anything to solve the problem

look at trustpilot there are 400 people who have the same problem

its a business medthod and scam

Dear player, thank you for your response. Could you please send proof of the funds you have deposited into the casino? Has the casino asked you to make any additional deposits?

Thank you in advance for your response.

Dear adampuper,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru