TrueLuck Casino - Player’s winnings haven’t been received yet.

hi

the problem is serious

they make up stories to delay the payments

look at the screenshot below

the payment provider needs to give them information about a deposit .. but thats bullshit

that depüosit never took place

i read other reviews on trustpiulot

they scam the people in the same way

they want you to wait and lose your money again

i need serious help

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Dear adampuper,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

no thats not the case ...

they dont even let me verify my account as you can see in the screenshot .. they tell me they have to process a deposit before they can withdraw ... that makes no sense

please read my text properly

and dont answer like that, because it has nothing to to with verification or something like taht .. they just dont let me hit the withdraw button

thats the biggest **** ive ever read