The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsTrueLuck Casino - Player's request to block account is ignored.

TrueLuck Casino - Player's request to block account is ignored.

Unresolved
Our verdict

Failed self-exclusion

Black points: 834

Amount: €1,442

TrueLuck Casino
Safety Index:Very low

Case summary

The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.

Discussion
Private
X
gold
hschlue88
Gold
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Katarina
Casino Analyst & Complaint Specialist
Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Katarina
Casino Analyst & Complaint Specialist
Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Katarina
Casino Analyst & Complaint Specialist
Private
3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Katarina
Casino Analyst & Complaint Specialist
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Matej
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
TrueLuck Casino
Casino representative
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Matej
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Matej
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
gold
hschlue88
Gold
Private
2 days ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Matej
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Private
2 days ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

TrueLuck Casino - Player's request to block account is ignored.
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.