The player from Greece had deposited 310 euros in the morning, but the funds were not credited to his casino account. He was unable to provide card details or transaction information as requested due to bank restrictions and sought assistance to recover his money. After further communication, the player marked the complaint as resolved, indicating that the outcome was satisfactory.
TrueLuck Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €310
TrueLuck Casino
Safety Index:Very lowCase summary
Discussion
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4 months ago
Translation
I deposited 310 euros at 8 in the morning the money was taken from my account and I was not credited! You also ask me for my card details and the transaction, which my bank does not let me do! They keep telling me to wait in support but I know something is wrong! Help me find my money
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4 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
TranslationNothing has been credited, the money has been taken from my bank, I contacted my bank and they told me that on their part the transaction has been made normally and there is no question because I made the transaction so I can't do anything to dispute it, they answer from Trueluck so they remember it without giving it much importance and they constantly ask me for information from the bank which I can't give because I'm afraid and I don't want to! I believe they just stole the money if you can't help me tell me so I can go elsewhere!
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4 months ago
TranslationThe amount I wanted to deposit was charged to my card as normal and I also sent the payment receipt they asked me for from Trueluck and they still did not credit my money to my account! So they stole it from me! And instead of doing something to help me you tell me that it will take some time while 2 days have passed! Well, you are probably involved in this too and are trying to throw ashes in my eyes, I will go somewhere else with a lawyer and prosecutor and I will find the solution and the money that was stolen from me! You turned out to be very few too! Shame!
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4 months ago
TranslationMy bank confirmed that the money is in Trueluck! The transaction from my bank is completely complete! They confirmed it and told me that it seems they have received it! Trueluck is telling me that it is a canceled transaction! They are making fun of me as usual! Will you help me get it back?
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4 months ago
Thanks for your reply.
I am sorry you feel this way. You are free to pursue the issue however you like, and we understand the amount lost is not insignificant.
As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ilias_beccaccia,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
