Trips Casino - Player's winnings have been confiscated.

Dear CasinoGuru Team,

I am filing a formal complaint against TripsCasino regarding the unjustified freezing of my account and the ungrounded confiscation of my legitimate winnings.

Below is the precise timeline and facts of my case, which demonstrate the casino's unfair and contradictory practices:

1. On June 9, 2026, following a request from the casino support team, I submitted proper proof of my deposit through MiFinity. The support team acknowledged receipt and stated it was forwarded to the account verification department.

2. Shortly after, the casino abruptly restricted my account and sent a generic email template claiming that "multiple violations were detected across the entire network of websites operating under our license." Under the guise of an "exceptional resolution," they offered to refund only my original deposit of 2,000 EUR, effectively confiscating all of my winnings.

3. I have played completely fairly, adhering to all terms, and strictly played only a single slot game on their website.

4. Between June 10 and June 11, 2026, I sent multiple emails to their support team, explicitly requesting them to disclose which specific sister sites or terms I supposedly violated. The casino has continuously ignored my questions and utterly failed to provide any concrete evidence or information regarding the alleged "violations."

5. Today, on June 17, 2026, I contacted live support again. The agent (Mia) first claimed the reason was "Bonus Abuse," but when questioned, completely backtracked and admitted that live support does not have access to any details or evidence, claiming the case is still "under review" by the relevant team.

TripsCasino is giving contradictory reasons (switching between "Bonus Abuse" and vague "Network-wide violations") while refusing to provide any proof of wrongdoing to me. Offering to refund only the deposit is a clear indicator that they do not have a legitimate case to withhold my winnings and are simply trying to avoid paying out a successful player.

I request TripsCasino to fully disclose the specific evidence for this restriction to CasinoGuru, and to restore my full balance so that I can withdraw my rightful winnings.

Thank you for your time and mediation.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Which slot game did you play while your bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika