The player from New Zealand experienced repeated rejections on her withdrawal requests, which had been pending for 3 days. Despite multiple inquiries to customer service, she received no explanations for the rejections, only a generic message to try again, and she could only withdraw via bank transfer. The issue was resolved after the player provided the necessary documentation and communicated with the casino, leading to a successful withdrawal. The Complaints Team confirmed the resolution and encouraged the player to reach out for any future issues.
Trickz Casino - Player's withdrawal attempts are delayed.
Resolved
Our verdict
Case closed
Amount: NZ$1,000
Trickz Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
I am having trouble withdrawing from this casino , its been 3 days and my money keeps getting rejected . After multiple messages to customer service in regards to the matter they keep responding that financial department is investigating the issue. When my withdrawl gets rejected they never give an explanation to why just a message to say TRY AGAIN. & i can only withdraw via bank transfer.
Plus side :
Customer service has fast response
Verification fast
Easy to deposit .
Negative side :
Struggling to withdraw my winnings.
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2 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you’re facing with your withdrawal. Please allow me to ask a few questions so that I can better understand your situation.
- Have you made any successful withdrawals from this casino before?
- Could you please confirm whether you have already completed the full KYC verification process?
- Did you accumulate your winnings while playing with an active bonus, or without any bonus attached?
- Am I correct in understanding that the only available withdrawal option in your casino profile is a bank transfer?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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2 months ago
No i have not made any sucessful withdrawals. Its my first win since signing up so my first time trying to withdrawl off the site . It allows me to withdraw(bank transfer) but then it gets rejected by the casino with no explanation then i try again with the same information & its just repeating the same unsucessful withrawal.
Yes i have already been verified and that was straight forward & easy.
I signed up with a welcome bonus , won big waggered & this is the left over moneys i won after the wagger.
Yes only bank transfer is the only option, but i deposited with visa debit. when i signed up it stated that visa debit withdrawal & many other options were available but when i won i actually had no option to withdraw untill i contacted customer service which then gave me bank transfer.
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1 month ago
Thank you for your response. In order for us to investigate the matter further, please send me a screenshot of the payment methods visible in your account for withdrawals. Also, kindly forward me the communication between you and the casino customer support regarding the repeated cancellations of your withdrawal requests at [email protected]. Thank you for your patience and cooperation.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Israel2012,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
