TopX Casino - Player’s deposits have been delayed.

Hello

My name is Diego. I'm from Argentina. Topx Casino has refused to credit my deposits for 60 days. My money was transferred via MercadoPago to PersonalPay. Both wallets confirm my transactions. Topx refuses to pay me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TopX Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous or subsequent successful deposits in the casino using the same payment method?
• Have you provided the casino with the necessary video made by a 2nd device?
• Have you checked your bank accounts for any returns of money?
• Could you please share with me your communication with the casino regarding the issue already being expired? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply and the evidence provided.

To proceed with your case, could you please forward me the following documents:

• screenshot of your transaction history in your casino account showing the status of your deposits.
• Communication with the casino customer support after you supplied video evidence
• Bank statement starting from the date you made the transactions, showing that they have not been returned to your balance

My email address is tomas@casino.guru. Thank you for your patience and cooperation.

Dear Diee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.