Topacio Casino - Player warns about delayed withdrawals.

I want to WARN everyone about this casino and their bad practice with withdrawals, since I registered there have been problems with withdrawals, many rejections and nothing approved by them, but they blame the payment department and that is a lie as well as their chat agents, they are in charge of lying and lying to delay withdrawals, they lied to me now that once I make a profit they would give me the option to withdraw by bank transfer and guess what? The very shameless ones eliminated that option and left only withdrawals by cryptos, then I had to create an account that can receive cryptos and guess what ??? They reject everything, they do not want to pay a single peso

My account is fully verified, I earned the money without a bonus, it's one problem after another and they don't provide a solution to anything and the worst thing, but the worst of all is that their agents are all liars and always give the same answers, I don't know why I found out in several forums that they have the same problem so mine is not good at all, they act in very, very bad faith and with bad practices

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Topacio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which payment methods have you used for payouts and deposits in this casino?
• Have you made any successful payouts from the casino in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

If I can access my account

I played slots without bonus money, only real money. I got the winnings and it's not minor because I deposited a lot.

For deposits and bank transfers for withdrawals, I have tried to withdraw via crypto and they reject it. Just today they enabled the option to withdraw via bank transfer and they have also rejected it. I have made approximately 40 withdrawals without success, all rejected by themselves, but they prefer to blame it on a ghost because they never lose.

Please casino guru I need your urgent help, this crappy casino keeps rejecting everything, now they had more than 24 hours in the approval process and when I complained to the chat because they were taking so long and because they were so slow to resolve something, it was fair that they rejected it again and that was because they did not like that they had told their truths, it happened just when I spoke to an agent in the chat, they are rejecting it because they do not want to pay, I have tried to withdraw in all ways and none of them work, according to them they approve it but the payment system rejects it and that is a lie, because I have tried to withdraw in several ways and they do not take long to reject, even by cryptocurrencies they reject it, I imagine how many more people are experiencing the same thing and they simply do nothing, I have been here for more than 1 week and I have not received help from anyone

Dear client,

Hello, we will review your case and inform you once it has been checked.

Regards

They have been telling me for a week that they are going to report my case and when I talk to the chat they tell me that they are going to report my case, that is, they have not really reported my case and they are only making me lose my patience to finally use my balance and leave it at 0 pesos

Let's be serious, it's been a long time and I still can't make my first withdrawal, MY FIRST WITHDRAWAL! I still can't make it, how is that possible?

Dear client, your withdrawal request was approved and paid yesterday. Your case has been resolved. Thank you.

Thanks to both parties for your replies.

Dear player.

Could you please confirm that the payout reached your bank account or a wallet in full?

Please let me know.

Dear Yuyi3832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Yuyi3832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru