Topacio Casino - Player’s withdrawals are being delayed.

I want to file a complaint about this betting site. When I first started playing, I had no problems with withdrawals, but I've been trying to withdraw my money for four days now, and my requests are being rejected. My account is verified and everything is in order.

I've contacted them several times via chat, and they tell me they're looking into the case. I understand they're doing this because they don't have the money to pay or to keep the funds in the account so they can continue betting and losing money. This is practically a scam, and I want to make this public so others don't play with this betting site anymore. I don't understand why they even have betting sites if they can't pay out! Please make this public and request the removal of this betting site, which, from what I can see, is dedicated to scamming people! BEWARE!!

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Dear Nacho10p,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that your withdrawal requests are being rejected?
• Do you currently have any pending withdrawal requests?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina