The player from Córdoba reports that after transferring money to the casino's provided bank account, the funds never arrived. Despite providing proof of payment to support, the casino denies the transaction and refuses to take responsibility.
Topacio Casino - Player's deposit has been confiscated.
Opened
Current status
Waiting for player to reply
28d 6h 2m 59s
Topacio Casino
Safety Index 3.0 Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
Be very careful, everyone, this casino is a scam. I transferred money to the bank account details they provided, and the money never arrived. On top of that, I contacted support with proof of payment, and they told me it wasn't from their platform. They totally ripped me off and refuse to take responsibility. So don't trust them, especially not with bank transfers. They'll easily scam you. I'm furious.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
Florchi89 has 28d 6h 2m 59s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
