Topacio Casino - Player's account has been closed.

This damn casino has had problems since day one, first with withdrawals and then with their chat agents who are experts at lying and wasting time, it seems that they are trained to lie but not to solve problems, for several days with their lies about us updating the payment method, that the withdrawal amount should be lower, that they reject the withdrawal because it is too high, that the payment department still has not given us information and many more lies, since in the forums there are many, many complaints for the same thing.

I managed to make a minor withdrawal and to my surprise they blocked my account with more than half of my money that I couldn't withdraw and they don't know why they blocked me, they are not qualified for anything, casinoguru the topaz casino is a real DANGER that is poorly evaluated, it has a very low level of security the truth, now I tried everything to recover my account and withdraw my money and the bastards don't help at all, seriously I'm angry with all this and before you ask, I won the money without a bonus and even so there were always problems withdrawing

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Topacio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which payment methods have you used for payouts and deposits in this casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

One week after I registered, I was blocked on Saturday, October 18th.

I played slots

Payment method by transfer and withdrawal the same but they rejected everything and then I withdrew by cryptocurrency and they only paid me half and the other half remained inside the blocked account

They told me to wait for an email. It's been several days and they haven't sent me a single email, even since I registered, and they haven't responded to mine either.

Dear client,

Hello, your account is under review. It will be checked, and you will be informed by email.

Regards

They still haven't sent me an email, they don't even answer mine. It's been several days and I haven't received any answers, everything is very slow.

I just received an email stating that I can now withdraw, but I still can't access my casino account. So, how do you expect me to withdraw?

Dear client, please submit a withdrawal request and let us know if you encounter any issues.

I already sent the request, but they should give me priority in paying my withdrawal quickly since I have lost several days with my account when it was blocked without being able to make a withdrawal.

I just realized it was rejected. How is that possible? They sent me an email saying I could withdraw it, and now they reject it. Why are they playing with me so much?

Dear client, your withdrawal request was paid yesterday. The case is resolved.

Thanks to both parties for your replies.

Dear player.

Could you please confirm that the payout reached your bank account or a wallet in full?

Please let me know.

Dear Ferna8624,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru