Tooniebet Casino Ontario - Player believes that their withdrawal has been delayed.

ive been with this casino for a couple weeks. I had to verify to even start playing. Ive won and withdrawn several times. I requested a withdrawal on Friday last week for 2000 CAD and was told within 24 hours or less it would be processed. They then kicked off a ridiculous verification loop that i complied with and they even confirmed via email that i am now verified and all restrictions have been lifted yet they still wont let me withdraw my funds. I checked the verification tab and nothing is needed. Looking online there’s several complaints about this casino and I just want my winnings at this point. Speaking to live agents feels like I’m speaking to bots , it’s the same generic answers over and over.

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Dear pcf1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Do I understand correctly that withdrawals are still blocked even after your account was completely verified?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you contacted the casino about why withdrawals are still blocked? Please share screenshots of relevant communication.
• If withdrawals are not blocked anymore and you were able to request a withdrawal, please share a screenshot of your withdrawal history.

Thank you in advance for your reply.

Issue has now been revolved

Dear pcf1990,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru