The player from Japan had difficulties completing the KYC verification process due to the lack of service from MEXC Exchange that could provide both transaction history and his name, resulting in repeated declines from the casino. The issue was resolved when the player successfully completed the verification process and received his winnings after persistent follow-up. The Complaints Team remained engaged throughout the process, ensuring the player's concerns were addressed until the withdrawal was completed.
TombRiches Casino - Player is delayed in completing KYC verification.
Resolved
Our verdict
Case closed
Amount: €3,542
TombRiches Casino
Safety Index 7.7 Above averageCase summary
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