TombRiches Casino - Player believes that their withdrawal has been delayed.

PLEASE NOTE , CASINO WAS NOT LISTED BUT IS A PARTNER AFILIATE OF KING BILLY

this is the casino im complaining about

https://tombriches.com/en

have made 18 deposits with bank card totaling around $3000

I have a winning balance of $9000

account fully verified for withdrawl.

only 2 options for withdrawl

bank card and crypto

i dont have crypto

chose bank card, entered the deatals

recieve email saying request recieved, few hours later email says request successful, check my casino account, says withdrawl failed, not rejected, failed, tried agian and again with casino support giving me all types of excuses about payment providor ect, sudgestions but no solutions.

the lastest email they said that there could be restricions on my account for incoming payments, spoke to bank they said there is no such thing as restricions on accounts for incoming payments.

alarm bells started to ring.

i found this casino through king billy casino as a partner casino, i liked king billy so i thought id give tombriches a go,

but now i have a feeling that this is a scam casino

the lack of withdrawl options

not listed with casino guru

blacklisted on other sites

lack of info on thier platform ect

oh and yes the failed withdrawls,

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Dear langas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hi Karla,

maybe you didnt read my notes.

no, the delay is not an unfinished KYC verification or a high volume of withdrawal requests.

Withdrawl request has failed with numerous attempts via mastercard bankcard option as that and crypto are the only ones they offer. i dont have crypto.

Its their faulty payment provider which is the problem

theyv givin me all types of excuses about payment providor , sudgestions to try ect but no solutions.

they even tried to say my bank could have restricions on my account for incoming payments.

i have pages and pages of chat/emails

attached is the latest email stating mastercard not accepted only visa working

Dear langas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, no i have not recieved my funds.

PLEASE NOTE , CASINO WAS NOT LISTED ON CASINO GURU, BUT IS A PARTNER AFILIATE OF KING BILLY

this is the casino im complaining about below

https://tombriches.com/en

I found this casino through Kingbilly casino affiliate https://kingbilly.partners/

which advertised tombriches Withdrawal time with methods

E-wallets - Instant, Credit/debit cards - 1-2 business days, Bank transfer - 3-7 business days

Upon my first withdawl attempt i noticed no Bank transfer option, only crypto and bank card, so i selected bank card.

5 withdrawl requests failed and they gave the excuse of an error with thier payment provider.

After many emails asking for update, they replied with

"After reviewing your account, it appears that there are restrictions tied to your withdrawal method, since the system is showing that your balance has a limited capacity. Perhaps there is a restriction on your card from your bank, We recommend contacting your bank about this issue"

I new this was not the case but enquired with my bank anyway who informed me that no such action exists of restricting an account of incoming payments, which i already new.

So clearly a false stalling tactic from the casino.

The next thing i was advised to do was-

"we recommend that you try to split the amount into two requests, as this may be the reason for the rejection on the payment provider's side" which still failed.

I was then asked to upload photo of my card, which had already been done way back and fully verified,

so i just did it again to avoid more issues.

The next reply was-

"At the moment, the payment method previously used (Mastercard) is experiencing technical limitations on our side, which means we’re unfortunately unable to process withdrawals through Mastercard right now.

For this reason, we kindly need to ask you to use a Visa card instead, as Visa payments are currently supported and working without issues.

it’s simply the only available way for us to proceed with your withdrawal at this time. Once the Visa card is provided, we’ll be able to move forward immediately"

This meant i would have to open an account with a different bank ANZ, but before i went to the trouble of acquiring it, i enquired further about the details for when i provide the visa card.

They replied-

"ANZ bank has a 67% conversion rate, so we would say this is a good option; Other banks have a low sample for pay-outs"

I didnt understand this information as it didnt make any sense,

so i asked for an explanation

They replied-

"We have also contacted the payment provider regarding your question, and they recommended using ANZ Bank, as it has the best success rate for accepting payouts to Visa cards.

Sorry for confusing you. The conversion rate means the level of payout success"

I have never known such a thing as a %level rate for payout success from a bank.

Their policy either accepts or dosent, NOT sometimes as the casino claimed.

This is obviosly unacceptable

This further increased my belief of delay tactics with clear deliberate attempts to miss-lead.

Im continuously told that they are working on it.

Ive notified the casino of my intent to take other action with casino guru and license regulators ect.

Please help

Thanks Steven

Current balance 7,479.24 Aus$

Dear langas,

Thank you for the update. To help us clarify the situation and proceed, could you please provide the following:

1.Screenshots from your casino account showing the withdrawal attempts (dates, amounts, and the status marked as failed).

2. A screenshot of your current account balance and confirmation that you can still access your account.

3. Screenshots or copies of your communication with the casino where they explain the payment provider issues, state that Mastercard is not supported, and ask you to use a Visa card.

Once we have this information, we will be able to review the case in more detail.

Thank you, Karla

Hi Karla, Screenshots attached

some of communication screenshots

Dear langas,

Thank you for the screenshots and the information provided so far. To clarify one important point in the case, could you please confirm the following:

1. After your withdrawal attempts failed, did you place any additional bets using the remaining balance, or was no further gameplay made from your side?
2. Was any part of the balance successfully withdrawn or credited to you, even partially, between the time your balance was around A$9,000 and when it later showed approximately A$7,479?
3. Did the casino remove, adjust, or restrict any amount from your balance (for example due to fees, reversals, or internal adjustments), or did the balance change only due to gameplay?

This clarification will help us understand why the balance changed and assess the situation accurately.

Thank you for your cooperation.

Karla

Yes I continued to place bets as I foolishly had confidence that this will be sorted out.

No there has not been any successful withdrawals whatsoever.

No the casino has not restricted removed any amount from my balance.

Dear langas,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, romana.r@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the TombRiches Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear TombRiches Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

hi Romi detailed information from the view of Tombriches about this case via their email correspondence with me has already been provided to you by myself from my archived documents. ?

Dear user,

Please know that the casino has reached out to me by email and informed me that they are working on your withdrawal.

Have you chosen the alternative withdrawal method already, please?

Respectfully,

Romi

Alternative withdrawal method?

I don’t have a Visa card or cryptocurrency.

why do I get the feeling that all the screenshots that I have posted have been ignored by you?

Also my emails have been ignored by you?

also will am i able to see the email responses from the casino?

Thanks Romi

Hello there.

I have already informed the casino to reply to this thread so you can see their replies as well.

They have informed me that they offered you some alternative method and are waiting for your reply.

Isn't that so, please?

Regards,

Romi

Hi Romi If you scroll up, you’ll see that three weeks ago I have put the effort into posting a detailed description of the happenings between myself and the casino.

Regarding

"They have informed me that they offered you some alternative method and are waiting for your reply."

As mentioned multiple times previously ,yes they have offered me an alternative method of crypto or Visa only which I do not have ,

No they are not waiting for my reply that is false, as they have literally received 50 replies with all the emails back-and-forth regarding this, stating that I don’t have those other methods, This explains why they are emailing you instead of replying to this thread as they want to mislead you prolonging this complaint as long as they can

Before I made my first deposit I checked what the withdrawal methods were available and MasterCard is there is an option in the withdrawal page. Otherwise I would not have played this casino.

Does this violate gaming regulations? Are they allowed to have a method as an option but refuse for it to be used no matter what excuse?

Dear Karla,

We are writing in response to the complaint submitted by Steven regarding Tomb Riches Casino. This letter provides a detailed and factual account of the situation, including all support provided to the player and our compliance with operational procedures.

1. Communication and Support

Our team has maintained continuous communication with the player since 21/01/2026, when the first withdrawal-related inquiry was raised.

From that date onward, we have consistently provided guidance and proposed alternative available withdrawal methods.

All correspondence is fully documented and can be provided upon request.

At every stage, we provided clear explanations regarding the supported withdrawal options, including step-by-step assistance for Visa card and cryptocurrency withdrawals.

The player was informed of the technical requirements and limitations associated with each supported withdrawal method.

2. Actions Taken on Withdrawal Requests

The player submitted multiple withdrawal requests via Mastercard bank card.

As previously communicated, Mastercard is not a supported withdrawal method on our platform.

In cases where transaction attempts were made, the player was informed that final approval and processing depend on the issuing bank’s policies, including their acceptance of online gaming and international transactions. These factors are outside of the casino’s operational control.

Any unsuccessful withdrawal attempts resulted in the full amount being returned to the player’s account balance in accordance with standard operational procedures.

3. Request for Bank Transfer Option

The player additionally requested the possibility of withdrawing funds via bank transfer.

In the interest of customer support, we contacted our platform provider to clarify whether this method could be added in the near future.

We were informed that bank transfer is not currently available and cannot be implemented in the immediate future.

Despite this limitation, we have continued to offer all technically supported withdrawal methods and remain ready to assist the player in completing the withdrawal process through the available channels.

4. Compliance and Operational Transparency

Tomb Riches Casino has consistently acted in accordance with its operational capabilities, licensing requirements, and internal procedures.

At no point has the player’s account been classified as dormant, inactive, restricted, or ineligible for withdrawal.

All actions taken by the casino have been transparent, documented, and fully compliant with applicable regulatory and fair gaming standards.

5. Conclusion

Since 21/01/2026, the player has received continuous support and repeated guidance regarding the available withdrawal methods.

The platform has not withheld funds, restricted the account, or denied eligibility for withdrawal.

Any limitations experienced relate strictly to supported payment methods and financial institution processing policies, not to any refusal by the casino to process legitimate withdrawals.

Tomb Riches Casino remains fully committed to assisting the player in withdrawing the available balance through supported channels and to maintaining full compliance with regulatory standards.

We respectfully request that this complaint be reviewed considering the complete context of our documented communication and demonstrated efforts to assist the player.

Copies of all correspondence can be provided upon request

Regarding- 1. Communication and Support

Irrelevant information not related to the reasoning of having MasterCard as a withdrawal method option in the withdrawal page then giving false excuses of why it cannot be used.

Regarding- 2. Actions Taken on Withdrawal Requests

"As previously communicated, Mastercard is not a supported withdrawal method on our platform

In cases where transaction attempts were made, the player was informed that final approval and processing depend on the issuing bank’s policies, including their acceptance of online gaming and international transactions. These factors are outside of the casino’s operational control"

Yes you have previously communicated,Mastercard is not a supported withdrawal method,

but you have also unfairly mislead me by having MasterCard as a withdrawal method option in the withdrawal page.

My bank does NOT have any policies restricting acceptance of online gaming and international transactions. I have made 100s of online gaming international transactions with many other casinos over the past 5 years with no issue from my bank. I can provide bank statements proving this.

Also you admitted in an email, - "At the moment Mastercard is experiencing technical limitations (on our side)"

Screenshot of this email previously posted.

Regarding- 3. Request for Bank Transfer Option

Irrelevant information not related to the reasoning of having MasterCard as a withdrawal method option in the withdrawal page, then giving false excuses of why it cannot be used.

Regarding- 4. Compliance and Operational Transparency

"Tomb Riches Casino has consistently acted in accordance with its operational capabilities, licensing requirements, and internal procedures.

At no point has the player’s account been classified as dormant, inactive, restricted, or ineligible for withdrawal.

All actions taken by the casino have been transparent, documented, and fully compliant with applicable regulatory and fair gaming standards"

No. i believe that you HAVE NOT acted in accordance licensing requirements and HAVE NOT been fully compliant with applicable regulatory and fair gaming standards by having a withdrawal method stated as an option on your platform then giving false excuses of why it cannot be used.

Regarding- 5. Conclusion

"Since 21/01/2026, the player has received continuous support and repeated guidance regarding the available withdrawal methods.

The platform has not withheld funds, restricted the account, or denied eligibility for withdrawal"

Irrelevant information not related to the reasoning of having MasterCard as a withdrawal method option in the withdrawal page, then giving false excuses of why it cannot be used.

Regarding- 5. Conclusion

"Any limitations experienced relate strictly to supported payment methods and financial institution processing policies, not to any refusal by the casino to process legitimate withdrawals.

NO, Limitations experienced DO NOT strictly relate to my financial institution processing policies,as mentioned before, evidence of proof can be provided to confirm this.

NO, my withdrawal attempts WERE legitimate because the chosen withdrawal method is stated as an option on your platform.

Your deliberate deceitful business practices were clearly demonstrated by claiming my financial institution policies are the cause of my limitations by implicating restrictions with non acceptance of online gaming and international transactions, YET on the other hand you provided me step-by-step assistance for the approved withdrawal method of the Visa card, which is basically identical to the Mastercard that you claim my bank is restricting. These conflicting statements discredits your claim.

I respectfully request that this complaint be reviewed considering the complete context of the documented facts of being deceived into playing this casino under the false pretense that a compatible withdrawal method was available to me.

Thank you, TombRiches Casino, for all the information provided in this complaint.

Please let us know what exactly the player needs to do now in order to receive the funds.

Thank you.

Respectfully,

Romi

Stated in email above, Visa or cryptocurrency only

i dont have a visa card or have anything to do with cryptocurrency.

Before I made my first deposit I checked what the withdrawal methods were available and MasterCard is there as an option in the withdrawal page. Shown in screenshot above.

Obviously I would not have played this casino if Visa & cryptocurrency were the only withdrawal methods listed.

Deception is the act of convincing one or many recipients of untrue information.

The source creating the deception knows it to be false, while the receiver of the information does not.

Due to the fact of finding myself on the receiving end of these unjust business practices,

i believe the fair resolution would be for the casinos appropriate acquainted personnel to authorize the

totally achievable non-recurring procedure of a straight forward bank transfer consisting the use of only a handful of numbers of the banks clearing code and for the account, leaving the matter addressed settled closed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear langas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi