TikiTaka Casino - Withdrawal of player's winnings has been delayed.

I put money in a bonus, played, completed the bonus, won a lot more money and said I wanted to make a withdrawal, having a limit of €500 and 3 pending withdrawals, so I had €1500 to withdraw from 13/7, even saying that there is a waiting period of up to 3 days, 10 days have passed and they have yet to put the money in, when I send them they always say the same thing, copy and paste, and now from the Google I used to enter, they won't let me log in to the account, it logs me out, fortunately I can enter from another program

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I don't have any problems with KYC and 7 months ago I had withdrawn a much smaller amount. They still haven't put the money in my account.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, no, it's still at the same stage and well, every time I send them they say that there is a delay in the financial department and that the withdrawal will be made normally.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm if you have contacted the casino to ensure that no further verification steps are required on your part?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, I communicate with the casino every day and they tell me the same thing. I send you the chats, which are today's, and the bonus was for plus 80%, I send it to you and I completed it in a photo, it's the second one below.

Dear player, could you please confirm whether you have received any part of your withdrawals by now, or if the status of your pending withdrawals has changed in any way?

No, I haven't received anything and the situation is still the same and they're still telling me the same thing.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much, good luck

Dear vaswmp1,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear vaswmp1,

Thank you for your message.

We have contacted the relevant department to request an update regarding your payout, as well as to ask for the process to be expedited.

Should any further documents or verification be required from your side, we will let you know as soon as possible.

Thank you for your patience and understanding.

Best regards,

Tikitaka Team

I send you messages every day and you always tell me the same thing and the relevant department that you are updating! This is a conversation today

Dear vaswmp1,

I understand you are frustrated.

TikiTaka Casino please make it your priority and keep us updated! Thank you

Dear vaswmp1,

Kindly be informed that before your winnings can be paid out, your account needs to be verified.

Please log in to your account and upload the required documents via the Verification tab in your profile as soon as possible.

Thank you for your patience and cooperation.

Best regards,

Tikitaka Team

Can you please not make fun of me?

This is my conversation with you a while ago and you tell me that you don't need the documents to make the withdrawal but it's formal.

You don't even know what to say to keep the money from coming in, congratulations

Dear TikiTaka Casino Team,

I would like to express my concern regarding this situation. While I fully understand that verification is a necessary step, the player has been waiting for their withdrawal to be completed for five weeks. Only now—after such a long delay—has it been stated that verification is required. Could you please clarify why this process was not initiated much earlier?

This is particularly troubling given that the player specifically inquired about verification beforehand and was informed it was not necessary.

It’s understandable that the player is upset. I kindly urge you to give this matter top priority, finalize the verification without further delay, and proceed with the withdrawal as soon as possible.

Dear vaswmp1,

I completely understand your frustration. Despite this, could you please upload the requested documents so that the process can move forward?

Of course I have uploaded them and sent them the documents by email, but I also uploaded them to their website.

Dear All,

We fully understand the frustration caused by the delay and assure you that this case is being treated with priority.

The account verification must be completed before any withdrawal can be processed.

At this time, we are still waiting for the player to provide the following:

-Proof of address – The mobile phone bill previously submitted was declined, as we cannot accept mobile bills. Acceptable documents include utility bills (water, gas, electricity) or a bank statement (not from a digital bank).

-Bank transaction history – The file submitted was for May, but we require one for June.

Once the required documents are received and approved, we will be able to move forward without unnecessary delay.

Best Regards,

Tikitaka Team

Dear TikiTaka Team,

can you please check uploaded documents? And let us know whether they meet your criteria?

I've sent the documents of course but I can't figure it out, I'm still waiting.

Dear vaswmp1,

Thank you for your continued patience.

To help us finalize your account verification and proceed with your withdrawal, we're still waiting for a couple of documents from you:

-Your bank statement for June, clearly showing your deposits.

-Proof of your crypto wallet ownership

To finalize your verification, kindly submit these documents at your earliest convenience.

Best Regards,

Tikitaka Team

Ownership of the wallet has been confirmed since yesterday as shown in the photo is this extra and I am waiting for the transaction history to be confirmed as well

Now he asked me to send them again even though it was confirmed why are you doing this?? As we deposit money and play in your casino, it should be given when we win. So as you do, why would I want to deposit money in your casino again?

Dear vaswmp1,

I completely understand how frustrating this must be for you.

I however encourage you to upload the requested documents directly into your account, as it appears that simply sending them may not be sufficient for the casino’s verification process.

I've done it and I've done it again and now I've uploaded it again

TikiTaka Casino, It looks like the player has done everything he possibly could. Can you please check it out and let us know?

Thank you

Dear All,

Thank you for your message. We fully understand the player’s frustration and would like to clarify the current situation regarding the verification documents.

-Crypto wallet ownership: The screenshot provided unfortunately cannot be accepted, as it only shows an email address. For security and compliance reasons, we require an official document or a screenshot taken directly from the wallet’s profile/settings page, where the account holder’s full name and email are both clearly visible.

-Bank statement (June): The statement provided must clearly show the deposits made to our casino. Without this information, we are unable to approve it.

Once the player supplies the corrected documents, our verification team will be able to proceed without delay.

Thank you for your cooperation and understanding.

Best regards,

TikiTaka Casino Team

You sent me this.

While I am sending you the transactions for June, you are not accepting them because you are asking me to send the full set of transactions because what I am sending are the transactions up to 6/15 and that is because after that the money ran out and there are no other transactions, what else can I send you since there is nothing else?

Dear vaswmp1,

Thank you very much for your update.

TikiTaka Casino, could you please provide your response regarding this matter?

Dear vaswmp1,

Thank you for your reply.

To clarify: what we require is the original PDF bank statement for the entire month of June, showing all transactions — even if no further transactions were made after mid-June.

The fact that no additional transactions occurred later in the month does not change this requirement. A full monthly statement is needed in order to complete the verification process.

We kindly ask you to provide the complete document so that we can proceed.

Best regards,

TikiTaka Casino Team

I'm sending it to you from the bank. I got it and it shows all the transactions for June. The bank has nothing else to give me and it's also in pdf.

And what's the problem with the crypto wallet?

Dear All,

We understand how frustrating this can be, and we appreciate your patience.

Our team is prioritizing your case right now. We’ll update you immediately once verifications are finished and payouts are ready to go.

Thank you for your understanding.

Kind regards,

TikiTaka Casino.

I've been waiting for two months for my withdrawals to be made, it's not happening anymore, the issue is tiring.

we are stuck on two documents for verification because you are asking for something that does not exist

You are asking me for a detailed paper for the month of June and you are not accepting it because it shows payments until June 15th and then there is no movement and that is because the money ran out so no payments were made and for this reason you are not accepting it.

What can I do to send you something that doesn't exist?

Dear TikiTaka Casino, has the verification been complete?

No, it's not finished yet. I send the papers and they tell me they're not correct. I send exactly what they ask for. For two months now, they've been doing everything they can to not pay me.

Dear TikiTaka Casino,

Could you please provide more specific guidance on what exactly the player needs to submit, as well as explain why the documents already provided were considered insufficient? This would help us move the case forward more efficiently.

Thank you very much for your cooperation.

Dear All,

Thank you for your message.

To clarify, the customer is kindly requested to provide:

-A bank statement for June (original PDF format) showing the account to which the Apple Pay card is connected, so we can confirm the deposits made during that month. Please note that screenshots of casino deposits cannot be accepted for this purpose.

-Crypto wallet ownership proof, as mentioned earlier – a screenshot from the wallet profile.

We hope this provides the necessary guidance to move the case forward.

Kind regards,

TikiTaka Casino Team

Thank you, TikiTaka Casino, for clarifying what is required.

Dear vaswmp1,

Could you please submit the documents according to the casino’s guidance? This will help us move the case forward smoothly.

Thank you very much for your cooperation!

But these are exactly what I send and they don't accept them.

Do you want me to send them here?

Yes please. Or you can send it to my email address [email protected]

Thank you very much in advance

I sent them to you the same day you wrote to me 4/9

Yes you did, thank you very much vaswmp1.

Dear TikiTaka Casino, can you please check the email? I have sent you the message.

Dear all,

We appreciate your patience.

Martina, we would like to inform you that we answered to your email letter.

Best regards,

Tikitaka team

Could I also know what is happening with my documents?? And what will happen with my verification and withdrawals that I have been waiting for for two and a half months? From 13/7

They just cancelled two of my 3 withdrawals without any explanation and blocked me from making new withdrawals. And all this after 2.5 months of waiting for the withdrawals to complete.

Dear vaswmp1,

the casino send you a message kindly asking for the official Paysafe account statement for the month of July, showing all deposits made to their side.

The document should be the original PDF statement issued by Paysafe. Unfortunately, screenshots cannot be accepted.

Can you please take care of it? Thank you

I have sent them and it clearly shows here that they also accept images, but I will also send them in pdf.

For the fact that they canceled my transactions, won't they give us something??

Dear all,

Thank you for your response.

Please note that screenshots are not sufficient for our verification process. We kindly ask you to download your Paysafe transaction history in PDF format (this option should be available directly through the Paysafe application) and upload it to us.

The statement should cover the full period from 01.07 to 30.07 and clearly show all transactions, including deposits made to us.

We appreciate your cooperation and look forward to receiving the correct document.

Best regards,

TikiTaka Team

It is not available directly as you say, just so you know, the only thing I can do, as I did and sent you, is take a snapshot of them and try to make them in pdf format.

and why don't you tell us why my withdrawals were canceled?

Dear vaswmp1,

Could you please get in touch with Paysafe and request your transaction history in PDF format?

As for the cancelled withdrawal request, please don’t worry — this is quite common when an account hasn’t been fully verified yet. Once your verification is completed, you’ll be able to proceed with withdrawals smoothly.

I have done it and sent it but I am still waiting. I am also sending it to your email so you can see it. Thank you very much.

Great! Thank you very much!

TikiTaka Casino can you please check it out and let us know if this document is sufficient enough for you?

Thank you very much in advance

Dear all,

We appreciate your patience.

We would like to inform you that the account has been verified, and we are working on the current request.

Best regards,

TikiTaka Team

Thank you TikiTaka Casino for the update!

Dear vaswmp1,

once you have some update regarding the successful withdrawal, please let us know.

Good evening

Withdrawals have started (3/43) and once they are all completed I will inform you. Thank you very much!

Dear vaswmp1

thank you so much for the update! Those are some good news!

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payments

Hello, since I told you that withdrawals started, not a single one has been made this week, none have been made.

Dear TikiTaka Casino Team,

Could you please clarify the reason why the player’s withdrawals have not been processed for some time? I kindly request that this matter be given priority and addressed at your earliest convenience.

Thank you very much for your attention and support.

Dear all,

We truly appreciate your patience.

We would like to inform you that withdrawal requests have already been prioritized and will be paid as soon as possible.

Best regards,

TikiTaka Team

I'm waiting for the withdrawals to be made from 9/26 and today we have 3/10 and if they don't happen today because it's the weekend it will go from 6/10 and if they do then too

Thank you TikiTaka Casino Team for the update.

Dear vaswmp1,

I understand how frustrating this must be. Let´s hope, they truly made this their priority and the money arrive soon.

Please, keep me updated!

Thank you

and yet they didn't do it at all, their priority, we arrived again, 12 days of waiting for the withdrawal to be made and still nothing, last time I waited 3 months for the withdrawal to be made, so you understand why I'm worried, they're delaying it for no reason

Dear TikiTaka Casino,

Could you please provide us with an update regarding the status of the players’ withdrawal requests?

Thank you in advance for your assistance.

If possible, they ask me again to do identification, that's not possible, what else will they do to not give me the money?

Dear TikiTaka Casino Team,

Could you please clarify the reason for the additional verification request, considering that the player has already completed the verification process and was only waiting for the withdrawals to be processed?

Thank you very much for your time and assistance.

Dear all,

We appreciate your patience.

We would like to inform you that all withdrawal requests have been successfully completed from our side, and there are no current requests.

Best regards,

Tikitaka Team

Thank you TikiTaka Casino for the update! I truly appreciate it!

Dear vaswmp1

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

And yet if you look at my account I have a pending withdrawal

and that's because if you see I have a fairly large amount in it, €16,500, that I need to withdraw and I can only withdraw €500 a day and as you can see, there are still 34 withdrawals to be made.

Dear vaswmp1,

Just to clarify, are you confirming that the total disputed amount is €18,000, rather than €1,500?

From what I can see, the €1,500 has already been credited to your account.

Would you prefer that change the disputed amount and keep this complaint open until the remaining €16,500 has been successfully withdrawn from your account?

Please let me know what works best for you.

Yes, I would like to change it and keep the complaint open until all withdrawals for the €16,500 are completed.

Thank you very much.

Dear vaswmp1,

Thank you so much for the update! Please keep me posted on how the withdrawals are going.

Dear TikiTaka Casino Team,

I’d really appreciate it if you could make sure the withdrawals are processed smoothly and without any delays.

Thank you very much for your help and support!

Dear vaswmp1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I didn't know.

The situation is as follows: I still have €13,000 in my account and 3 withdrawals pending.

Dear vaswmp1,

thank you for letting me know. If you can please at least once a week to update me about progress with your withdrawals. I would truly appreciate it.

Thank you so much in advance

Hello, we were at €11,500 in the account and 3 withdrawals pending (3*€500)

Hello, now we are waiting for me to make a new withdrawal because there is a limit of €10,000 per month. Now I have to wait for the month to change, then you will have something new again.

Of course, I will also send you a formal message next week so that the complaint request does not get called.

Thanks

Dear vaswmp1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

I'm waiting for the month to change so I can make a withdrawal.

I will update you again once withdrawals begin.

Thank you very much

Hello, I am waiting for 3 withdrawals.

and I only have €10,000 left

Hello, we have a pending withdrawal and a balance of €7,000.

Good evening, I have 3 pending withdrawals and a balance of €6,000.

Hello, I have 3 pending withdrawals and a balance of €4,500.

Hello, I have a balance of €4,500 and 1 withdrawal pending.

I will be able to make a new withdrawal request with the new month due to casino limits.

Hello, I have 2 pending withdrawals and a balance of €3,500.

Hello, I have 3 withdrawals and a balance of €1,500.

Hello, I have 3 pending withdrawals and 0€ balance.

Dear vaswmp1,

Can you please let me know once you receive the withdrawals? Thank you so much

Dear all,

We appreciate your patience.

We would like to inform you that the last withdrawal request was successfully completed on 10.12.2025, and there is no remaining balance to be withdrawn.

Best regards,

TikiTaka Team

Hello, the withdrawals have been completed, there is no balance in the account, all I'm waiting for is for them to send me a confirmation of winnings so I can legalize and justify the money that has been added to my account. I've sent them an email and am waiting for a response.

Oh vaswmp1, I'm so glad to hear that all of your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.