TikiTaka Casino - Player's withdrawal request is delayed.

Hello,

I would like to ask for your help regarding TikiTaka Casino.

My account balance is PLN 9,026.89. I requested two withdrawals of PLN 2,000 each, but neither of them has been paid.

The casino has informed me that my account does not require verification, therefore I have not been asked to complete any verification process.

Today is the 11th business day since my withdrawal requests were approved, and I am still waiting to receive my money.

I have contacted customer support many times, but I have not received a clear explanation or a solution. The casino keeps asking me to wait without providing any specific payment date.

I have screenshots of my account balance, the approved withdrawal requests, and my correspondence with customer support. I can provide all supporting evidence if required.

I kindly ask Casino Guru to investigate my case and help me recover my funds.

Thank you for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Thank you for your reply. I understand that the standard waiting period is 14 days. However, I would like to clarify that my account does not require KYC verification, as the casino informed me that no verification is needed. Despite this, both of my withdrawal requests have been stuck at the "Verification in Progress" stage for 11 business days and have not even been accepted or processed. If nothing changes after the 14-day period has passed, I will contact you again. Thank you for your assistance.

Thank you for your response and for your email.

• Have you received any updates from the casino regarding your withdrawal requests in the meantime?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

Dear malwina.rozanska,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru