TikiTaka Casino - Player's withdrawal is delayed.

Withdrew 3 lots of £500 as that’s all it would let me, this was on the 3rd of April it’s now 2nd of May and after emailing and messaging them they keep saying same thing and I’ve still not received my money. Withdrawal time is usually 3-5 days and I’ve been paid before by them but now it’s taking a very long time and I can’t get an answer as to when I’ll receive my money, I also have more money in my account ready to withdraw but I can’t u till these ones are complete

thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• When was the last time you communicated with the casino regarding the delay in processing your payments? What was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yeah all verified had money before from them.

mainly played slots

Talked to them two days ago but get same response everytime it’s just an ai chat or an automated email

I accumulated them without a bonus

Dear Andrew2409

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Andrew2409,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Andrew2409,

We are pleased to inform you that your withdrawal requests have been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Tikitaka Casino Team.

Well it’s not though I’ve still got 3 payments waiting for withdrawal. I have had one payment but the others are still waiting

Dear TikiTaka Casino,

Thank you for your message.

Dear Andrew2409,

Could you please provide us with the current pending balance to be withdrawn? I would greatly appreciate it if you could notify us when the funds reach your account. Your assistance and continued support are greatly appreciated.

Dear Andrew2409,

Thank you for your message. We appreciate your understanding and kindly ask you to keep us informed when you receive the funds from the casino. We also ask for your patience as the funds transition to your bank account. Thank you for your continued support and cooperation.

Still got a payment waiting form the 5th taking a long time

Dear Andrew2409,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru