TikiTaka Casino - Player's withdrawal is delayed.

Withdrew 3 lots of £500 as that’s all it would let me, this was on the 3rd of April it’s now 2nd of May and after emailing and messaging them they keep saying same thing and I’ve still not received my money. Withdrawal time is usually 3-5 days and I’ve been paid before by them but now it’s taking a very long time and I can’t get an answer as to when I’ll receive my money, I also have more money in my account ready to withdraw but I can’t u till these ones are complete

thanks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• When was the last time you communicated with the casino regarding the delay in processing your payments? What was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika