TikiTaka Casino - Player's withdrawal has been delayed.

I am contacting you to file a formal complaint against Tikitaka.com Casino. I currently have €53,000 held in my account, with no withdrawal options for over 10 days.

I have followed all the steps requested by the casino to complete the verification process. I have successfully submitted my ID, bank statements, transaction history, and all additional documents requested, even repeatedly.

Despite this, I have not received a clear response or any progress in the verification process, and my withdrawal requests continue to be ignored or postponed indefinitely.

I believe I am the victim of an abusive and unfair practice, and I am willing to cooperate with you with all the necessary documentation so you can analyze the case and take the appropriate measures. I am desperate to recover my legitimate winnings, as I have not violated any casino rules and have always acted in good faith.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which payment methods you used to deposit in the casino and how you attempted to verify your payment methods?
• When was the last time you were in contact with the relevant department of the casino?
• Were any of your documents rejected, and explanation given of what exactly is required?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

• The payment methods I used were a Santander card and a Revolut card, through Apple Pay. I have sent you the transaction history of both cards for the last 3 months and the last month.

• The last time I was in contact with them was yesterday

• They now tell me that they need the history of Apple Pay transactions, something that is impossible since they only let you retrieve the last 10 transactions.

• Now I send several chats to the email

Do we know anything? I'm still waiting, thanks.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Now I have to do something else???

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello TATO63,

Please note that our relevant department has requested certain information from you.

Please check you verification tab on your profile and upload the requested documents accordingly.

Thank you in advance,

Tikitaka Team

I have sent you all the information you have asked for, and several times as well. Thank you.

AS I SAY IN THE FIRST MESSAGE THEY ASKED ME FOR A PHOTO OF MY ID, A PHOTO OF MY CARDS, A STATEMENT OF MY ADDRESS AND TRANSACTION HISTORY, EVERYTHING WAS SENT PERFECTLY AND THEY ASKED ME FOR THE TRANSACTION HISTORY OF THE LAST MONTH, OF THE LAST THREE MONTHS, I HAVE SENT THEM EVERYTHING AND THEY STILL DENY ME THIS LAST, SIMPLY TO DELAY THE PAYMENTS

IF YOU WANT, I CAN SEND YOU EVEN MORE INFORMATION FROM GURU CASINO WHERE YOU CAN SEE THAT I PROVIDE THEM WITH ALL THE INFORMATION AND THAT THEY ARE DOING EVERYTHING POSSIBLE TO NOT ACCEPT IT. THANK YOU.

Hello TATO63,

We are pleased to let you know that your verification has been completed successfully.

Upon checking your account, we observed that there are no pending withdrawals at this time.

Thank you,

Tikitaka Team

The verification has not been completed yet, thanks, I'll send the documents again.

They have let me attempt a withdrawal, it is now pending approval.

Because the verification has not yet been given to me as valid, I continue to report, thank you.

Little by little I'm getting my money out, so far I've been able to get 2000, I've continued playing and I have 120000, I'm going to keep getting it and see if I don't have any surprises, I'll keep you informed.

For now everything is fine, if any problem occurs in the future I will let you know without hesitation.

I will keep this complaint open until you receive the whole amount.

Let us know, please.

Best regards,

Romi

Perfect, thank you very much

They have lowered my VIP level even though I am playing for more than 50,000 euros. Let's see if I can solve it. As soon as I receive the current amount, I will contact you. If something strange happens again, I will let you know without hesitation.

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now they have lowered my VIP level despite having played around 50k in bets, they have lowered me to level 1 to make withdrawals even more difficult for me.

They've only let me withdraw 7k, so it looks like it's going to be a very, very long process. They're making it very difficult for me.

Dear TATO63,

Please note that withdrawal limits depend on your account level.

Additionally, as there is no pending withdrawal at the moment, kindly inform us if you intend to initiate a new withdrawal so that we may prioritize it for your convenience.

Thank you,

TikiTaka Team

But you have lowered my level from 4 to 1 in less than two weeks and even though I'm playing they tell me I have to log in, it's incredible

Dear TATO63,

Please inform us if you intend to make a new withdrawal or you'd like to close this complaint.

Thank you in advance.

Respectfully,

Romi

I want to make a new withdrawal, but they won't let me until August 10th.

Please inform us about how much you were able to withdraw until now.

Thank you.

Respectfully,

Romi

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still trying to withdraw, so far this month I haven't withdrawn anything.

Please inform us whenever there are any updates, and let us know if we need to contact the casino again.

Thank you.

Respectfully, Romi

I am informing you of all the updates, you told me that until you had all the money, you were not going to close the complaint and I still don't have it.

Dear TikiTaka Casino,

Could you update us about this case, please?

The user still doesn't have the whole amount.

Thank you,

Romi

Thank you

Dear All,

Kindly be informed that withdrawal request are processed as scheduled.

We kindly ask for your patience, as the remaining active balance is substantial.

Thank you for your patience and understanding.

Kind Regards,

TikiTaka Casino team

Now suddenly they put this on me,

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still waiting to collect the full amount, thanks.

We will keep this complaint open until you have received it then.

Thank you.

Regards,

Romi

I will keep you in touch, thank you.

Now they won't let me in, they have my account under review, they're putting every obstacle in my way.

Dear TikiTaka Casino,

Please explain the situation.

Thank you.

Regards,

Romi

For now, this has been regularized. I will continue to keep you informed until I receive everything in full.

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I'll answer and let you know everything, thank you very much, I haven't received everything yet.

I will keep updating until they give me all the money, thanks

I'll keep updating until they give me the money, at the moment I haven't received the full amount.

Is there any way I can get paid faster? Since I'm going from 500 to 7000 a month, I still have about 100,000 to collect.

Dear user,

Please inform us if the casino sticks to their monthly withdrawal limit and what the whole disputed amount is.

Thank you.

Romi

This is what I have left to get out

Dear user,

Please write what the whole disputed amount of this complaint is, as I can see that it was written incorrectly. Please write the whole amount together with all the money you have already received.

Thank you.

Romi

I have received 22,800 euros and I still have to receive 100,708.93 euros. The figure has changed because I have continued playing. The total figure is 123,508.93.

I've been told it will take me 1 year and 3 months to pay the full amount due to the monthly withdrawal limit. Can the complaint remain open that entire time until I receive everything?

It sure can. You just need to update us every 14 days so the complaint doesn't get closed.

Perfect, then every 15 days I'll let you know that I'm still waiting.

You need to watch the timer on your complaint, please. I will set it up for 15 days now.

Thank you, and I hope everything goes well.

Best regards,

Romi

I'm still waiting, thank you, just so my complaint isn't closed.

I'm still waiting, thank you, just so my complaint doesn't get closed.

Dear user,

Could you inform us how much is left to receive for you, please?

Thank you.

Regards,

Romi

92708,93 €

I'm just keeping that there so the complaint doesn't get closed.

I'm just keeping posting that so the complaint doesn't get closed; we're still getting paid little by little.

Could you write how much you are still waiting on and if the casino adheres to their limits, please?

86500 and if they are meeting the deadlines.

We are still waiting, thank you

We are still waiting, thank you, the deadlines continue to be met.