TikiTaka Casino - Player’s withdrawal has been delayed.

Really don’t understand how Tikitaka has such a high rating on Casino Guru. It’s a well-organized scam gang where customer service is sending prompt templates that they are working hard to resolve the issue, but nothing is happening. At all!

On 14.05 I’ve requested a withdrawal of 500 USD. And then two more of the same amount. Their rules are simple: max. withdrawal 500, not more than 3 withdrawals, withdrawal timeframe - max. three business days. Until now I haven’t received anything and the blocked LiveChat. Please help if you can.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

1. I have done withdrawals before, yes, but then they disappeared and not paying from 14.05
2. I did during registration. They never asked anything further.
3. I played only sports
4. I didn’t use bonus

update as of 28.05: they have done one payout. Two payouts of 500 USD are pending. Also, they closed access to my account and blocked live chat, so now I don’t have any visibility.

two payouts of 500 usd have not been paid

Hi Veronika,

Is there any update on my case ?

Two withdrawals are pending from 16.05. And they now have closed access to my account.

Thank you for your responses. I am sorry to hear that your account has been blocked. Please forward me the email you received from the casino regarding the closure of your account at veronika.f@casino.guru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Denys1989,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika