TikiTaka Casino - Player's withdrawal has been delayed due to verification issues.

The site asked for account verification when I started withdrawing money. It took weeks to get the verification request. When I finally did, I submitted the documents immediately, as well as the additional requests that came a few weeks later. The documents showed as approved and then disappeared from the page. Now the page just says "verification required", but no request or information. The chat says that all documents have been submitted and are being "reviewed" one last time. I have been in regular contact with the chat for weeks and always the same answer. The casino has not responded to emails for a month now.

I can't withdraw money from my account and the casino is not doing anything to verify or respond to my requests for information.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your identity documents to the casino for verification?
• Which documents did you provide?
• Are you able to upload any additional documents to your casino account?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika