TikiTaka Casino - Player's withdrawal has been delayed due to verification issues.

The site asked for account verification when I started withdrawing money. It took weeks to get the verification request. When I finally did, I submitted the documents immediately, as well as the additional requests that came a few weeks later. The documents showed as approved and then disappeared from the page. Now the page just says "verification required", but no request or information. The chat says that all documents have been submitted and are being "reviewed" one last time. I have been in regular contact with the chat for weeks and always the same answer. The casino has not responded to emails for a month now.

I can't withdraw money from my account and the casino is not doing anything to verify or respond to my requests for information.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your identity documents to the casino for verification?
• Which documents did you provide?
• Are you able to upload any additional documents to your casino account?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

-I uploaded the documents on 10.3.

-I was asked for a photo of my ID, two different selfies, and screenshots from two different bank accounts throughout my entire gaming history. I provided everything and they showed up as approved for a moment.

-I can't upload documents to my casino account. The verification portal shows that verification is required and says "upload requested documents", but nothing is requested. The chat also says that I don't need to take any action and that "the team is reviewing the documents". I have received the same response several times over the past few weeks.

-Pelasin urheiluvetoja.

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. These can be screenshots, chat transcripts, or emails. I appreciate your patience and cooperation.

Dear rapaaaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru