The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported multiple delays and cancellations of withdrawal requests by the casino, with vague responses from customer support and concerns that the casino was avoiding payment. We advised the player to wait the standard processing time and cooperate with the casino. The issue was then marked as resolved following the player's confirmation, and the complaint was closed.
TikiTaka Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €800
TikiTaka Casino
Safety Index 7.2 Above averageCase summary
Discussion
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4 months ago
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4 months ago
Dear Filip0000,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Translation
I want to correct something on the text I mentioned to you. I was never asked for identification and the site itself states that your account does not require identification. Secondly, let me tell you that it is a standard practice of the tiki taka casino, they do it repeatedly, I am afraid that I will not be paid because a large share of my withdrawal is my own money. Therefore, I beg you to help me with this matter. Every time I contact their service, either live chat or email, the answers are vague and do not solve any problem. I beg you for your understanding and help.
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4 months ago
TranslationAnything else you need, please let me know.
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4 months ago
TranslationForgive me for forgetting to note basic details but I am angry with this company, the withdrawal on Monday was 16/02/2026 with an amount of 800 euros and was completed on Monday 23/02/2026, the second again in the amount of 800 euros I requested on Tuesday 17/02/2026 and today 24/02/2026 they canceled it on their own, claiming a technical problem and informed me that I will have to wait another three days at least for it to be processed, I should note here that they have done this to me before, I also have another one pending in the amount of 400 euros which is the most recent and I requested it on 22/02/2026 on Sunday. I am asking for your help because I think they are avoiding giving me my money and may not give it to me at all in the end. I have bothered them repeatedly but I always receive the same answer, we apologize and the financial department will make every effort for my issue. However, this has been happening continuously for every withdrawal I have requested for a long time. Whatever you need from me, ask me. Thank you very much for your understanding and your help will be important to me.
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4 months ago
Dear Filip0000,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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4 months ago
TranslationHello! No, my withdrawal has not been deposited. Today I contacted Tiki Taka again but I received the same answer, to be patient and that the issue is procedural, it is taking a while to process it. The withdrawal has been pending since 17/02/2026 and as I mentioned in my previous comment on 24/02/2026 they had canceled it on their own, claiming a technical problem. Therefore, ten working days have passed to date, that is, 14 calendar days, and my issue has not been resolved. Thank you for your intention to help.
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4 months ago
TranslationNow I believe that I will not receive my withdrawal of 800 euros. Even today, 04/03/2026, when I contacted them, the answer is the same, we need a little more time. Of the 800 euros, 200 euros are my capital. We are now talking about theft clearly. It is not normal after so many annoyances from me to Tiki Taka and 15 days of waiting that they insist on not depositing the money.
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4 months ago
TranslationI finally got all my money back. Thank you!
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Filip0000,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
