The player from Germany experienced delays in receiving her €1,146 withdrawal from TikiTaka Casino, despite the casino's policy stating a maximum processing time of three business days. She had waited ten business days, received no adequate response from the casino, and had submitted all necessary verification documents without a reply. The issue was resolved after the player confirmed her entitlement to the funds and communicated effectively with the casino. The complaint was marked as 'Resolved' in the system.
TikiTaka Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,146
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with TikiTaka Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before using the same payment method?
- Are your withdrawal requests still pending approval?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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2 months ago
Translation
Hello,
I have previously made withdrawals using the same payment method and received them on time after 3 business days.
As mentioned, the three withdrawals were requested in mid-September (September 14-16), but are still not showing as completed. They have therefore not yet been approved.
The bonus was fully and correctly wagered, and the €1,146 is real money. The casino also confirmed via chat that I am entitled to the money.
Automatic translation:
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2 months ago
Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.
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2 months ago
Translation
The casino has now paid out the total amount of €1,146, and it has arrived in my bank account. Thank you for your help!
Automatic translation:
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Sarahk94,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
