The player from Greece had not received his winnings from a roulette game for eight days despite making multiple inquiries to the casino's support via chat and email. He had provided the requested documentation, including a screenshot, but saw no progress in resolving the issue. After 24 days, his issue was resolved, and the money was credited to his account. The complaint was marked as 'resolved' in the system by us, confirming the successful resolution of the player's issue.
TikiTaka Casino - Player’s winnings are delayed.
Resolved
Our verdict
Case closed
Amount: €67
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
I won the amount at roulette and for eight days my winnings have not been credited to my account. I have contacted the chat, I have sent an email, and they tell me they are checking the account but I don't see anything happening.. I keep bothering to see the progress of the situation... I have sent what they asked me to, such as a screenshot.
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1 year ago
Dear sakissak74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise the exact time of the incident.
Did you accumulate your winnings with or without an active bonus?
Without supporting evidence, we cannot move forward with this case, as confronting the casino would be nearly impossible.
Thank you very much in advance for your reply.
Best regards,
Dominika
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1 year ago
TranslationI have sent the email you requested..I was initially given a bonus which I fulfilled and then the profits were clear without restrictions
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1 year ago
TranslationAfter contacting them today, the same thing again, no update unless I bother them, the department is processing the request, they are aware of my request and will contact me for any updates..they also told me to be patient for a few days or even weeks until the problem is resolved..talk about madness
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1 year ago
Dear sakissak74, is it correct that they haven't specified how long this review will take?
Additionally, can you confirm whether this review is being conducted by the casino itself or by the game provider?
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1 year ago
TranslationTo this day, no credit has been made...they tell me that their department is examining my issue specifically and they say that this happens every day...they haven't given me a specific timeframe, how many days?
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1 year ago
Dear sakissak74, could you please forward your game history in Excel format to dominika.l@casino.guru? Please advise the exact time of the incident.
Kindly request the game history in Excel format from the casino.
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1 year ago
TranslationThe issue was resolved after 24 days, the money was credited to my account.
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1 year ago
Dear sakissak74,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
