The player from Greece faced issues with the casino as they did not close his account and failed to respond to his emails. The player expressed a desire to close his account for personal reasons and reported that the casino eventually closed it after two weeks of attempts. The issue was resolved, and the complaint was marked as 'resolved' in the system by the Complaints Team, confirming the player's account closure.
TikiTaka Casino - Player's account remains open with no responses.
Resolved
Our verdict
Case closed
Amount: ??
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
They don't close my account, they don't answer emails.
Automatic translation:
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1 year ago
Dear tsipo1312,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
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1 year ago
TranslationI want to close the account for personal reasons, I have sent you an email.
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1 year ago
TranslationThey just closed my account, after 2 weeks of trying.
Automatic translation:
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1 year ago
Dear tsipo1312,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
