TikiTaka Casino - Player's account has been closed with funds confiscated.

Hello, a week or two ago I registered at this casino and deposited €266. I wanted to withdraw it, so I had to wager the 1x rollover requirement, which I did on roulette. After that, I requested a withdrawal of the same amount I had deposited. The withdrawal was pending for a week, and on Wednesday I received an email saying that my account had been closed and my funds confiscated based on their terms 9.1 and 9.4. After reading those terms, I don't really understand what they mean. I literally just deposited the money, played the €266 on roulette to meet the rollover requirement, and withdrew it—nothing more. I'm seeing that this is a recurring practice at this casino of closing user accounts without any justification, so I have to file this complaint.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus? Which one?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas