TikiTaka Casino - Player's account has been closed and withdrawals canceled.

My account is verified. I’ve requested six withdrawals from the company. Yesterday I received an email saying that the subsequent withdrawals had been cancelled. My account has been blocked. The casino isn’t replying to my emails.

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Dear pampa123,

Thank you very much for your reply. I am sorry to hear that your account has been blocked and that your withdrawals were cancelled. I understand how frustrating this situation must be.

Please allow me to ask you a few questions so I can better understand what happened:

• Have you contacted the casino's customer support via email to ask for the reason why your account was blocked?
• Could you please let me know whether you played casino games, sports betting, or both?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, I contacted them via email and received a reply stating that the administration had closed the account.

I played mainly in the casino and placed sports bets.The funds came from both bonus winnings and real money.

Dear pampa123,

Thank you very much for your reply.

Could you please share with me the email in which the casino informed you that your account had been closed, as well as any other communication you have had with the casino regarding your blocked account and cancelled withdrawals? You may attach the screenshots directly to this complaint or send them to karla.m@casino.guru.

These documents will help us better understand the reason provided by the casino and assist us in investigating your case.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear pampa123,

Thank you very much for your update.

I would just like to clarify a few additional points:

• Could you please confirm whether your account is completely inaccessible, or are you still able to log in?
• You mentioned that you requested six withdrawals. Were any of them successfully paid, or were all of them canceled?
• Did the casino ever communicate the reason why your account was closed? If so, could you please let me know what reason they provided?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, 6 payouts have been processed.Access has been blocked by a decision of the administration.

The casino did not specify the exact rule I violated.

Dear pampa123,

Thank you very much for your clarification.

• Could you please confirm how much money you have successfully received in total from the six withdrawals that were processed?
• Additionally, would you like to continue with this complaint regarding the casino's decision to block your account and seek clarification about restoring your access?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.