TikiTaka Casino - Player's account has been closed and withdrawals canceled.

My account is verified. I’ve requested six withdrawals from the company. Yesterday I received an email saying that the subsequent withdrawals had been cancelled. My account has been blocked. The casino isn’t replying to my emails.

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Dear pampa123,

Thank you very much for your reply. I am sorry to hear that your account has been blocked and that your withdrawals were cancelled. I understand how frustrating this situation must be.

Please allow me to ask you a few questions so I can better understand what happened:

• Have you contacted the casino's customer support via email to ask for the reason why your account was blocked?
• Could you please let me know whether you played casino games, sports betting, or both?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, I contacted them via email and received a reply stating that the administration had closed the account.

I played mainly in the casino and placed sports bets.The funds came from both bonus winnings and real money.

Dear pampa123,

Thank you very much for your reply.

Could you please share with me the email in which the casino informed you that your account had been closed, as well as any other communication you have had with the casino regarding your blocked account and cancelled withdrawals? You may attach the screenshots directly to this complaint or send them to karla.m@casino.guru.

These documents will help us better understand the reason provided by the casino and assist us in investigating your case.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear pampa123,

Thank you very much for your update.

I would just like to clarify a few additional points:

• Could you please confirm whether your account is completely inaccessible, or are you still able to log in?
• You mentioned that you requested six withdrawals. Were any of them successfully paid, or were all of them canceled?
• Did the casino ever communicate the reason why your account was closed? If so, could you please let me know what reason they provided?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, 6 payouts have been processed.Access has been blocked by a decision of the administration.

The casino did not specify the exact rule I violated.

Dear pampa123,

Thank you very much for your clarification.

• Could you please confirm how much money you have successfully received in total from the six withdrawals that were processed?
• Additionally, would you like to continue with this complaint regarding the casino's decision to block your account and seek clarification about restoring your access?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I checked carefully, and there were 5 withdrawals of 2,000 PLN

There is 15,000 PLN remaining in the account, so please continue with the complaint process, as this has been dragging on for a long time.

Dear pampa123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello pampa123,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pampa123,

I have tried to contact the casino repeatedly but had no success.

Has there been any change since your last update? In particular, have you received the disputed funds?

They don't reply to emails.I have not received any funds.

Dear pampa123,

Unfortunately, we have still not received any response from the casino.

Without the casino’s cooperation, our options for moving the complaint forward are unfortunately very limited. As the casino operates without a valid license and does not refer players to an ADR service, there does not appear to be a gaming authority we can direct you to in this case.

For now, I will mark the complaint as "unresolved" in our system. I understand this is not the outcome you were hoping for, and I’m sorry that we have not been able to bring the matter to a satisfactory conclusion.

Please note that unresolved complaints can negatively affect the casino’s rating on our website, which may encourage the casino to address the issue in the future. If the casino decides to respond at a later stage, we will be able to reopen the complaint and you will be notified by email.

I’m sorry we could not achieve a better result for you on this occasion, and I appreciate your patience throughout the process.

Best regards,

Lucia S