TikiTaka Casino - Player's account has been closed and funds withheld.

had a balance of over €39,000 at Tikitaka Casino, which I attempted to withdraw. Instead of processing my request, I was actively encouraged by so-called VIP managers to keep playing, with vague promises that "everything would be fine." When I finally asked for help, explained my vulnerable position, and requested to stop and withdraw, my account was suddenly blocked , leaving me with no access to my funds or data.

That’s when the hide-and-seek began:

• Emails went unanswered for weeks

• There is no phone number or live representative

• My formal data requests under GDPR/AVG were ignored

• And eventually, they offered me just €985 as a "goodwill" payment for everything

Naturally, I refused. Not only is this insulting, but Tikitaka was illegally operating in the Netherlands at the time, with no license from the Dutch Gaming Authority (KSA) which makes their position even more questionable.

The matter is now in the hands of my legal counsel. Media exposure and legal escalation are underway. Meanwhile, Tikitaka continues to act as if nothing is happening but that silence will cost them far more than they expect.

Warning: Stay far away from this casino. They play with your trust, your money, and your well-being.

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Dear Honest.Rater.27,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that a legal action has started regarding your complaint?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Regarding the missing license, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Katarina

Dear Honest.Rater.27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru